Seattle Yellow Cab‪.‬ 17+

The app has really improved from a couple of years ago. The service has always been good in my experience. I use it for wheelchair cabs to commute to and from medical appointments in the north Seattle area.

First and foremost, this issue was with one particular driver and not the others who were friendly and professional.

My experience with both this app and the company was exceptionally concerning as there is no human representatives to speak to or way to contact to inform them of drivers accepting rides, then no showing, then taking your money.

If there is a number the only way to see it is by being in the cab, which is hard to do when they never show up.

I had one driver that would keep taking my requests, refused to contact me if there was an issue, if I was in the wrong spot or if I was still coming, anything that would explain why they didn’t show up.

I know this was possible as other drivers would call and I quickly was able to find them. And yes I do tip (20%+) and generally I don’t talk much, am just grateful to have a ride.

In other words I’m not being a problematic customer and my locations were obvious landmarks or large businesses.

Without any recourse with drivers doing this in bad faith and essentially refusing to provide the services paid for by the customer, or worse, making it easy for another person to steal the cab and have you on the hook for the bill, DO NOT USE THIS APP!

And only paid in person with cash.

For all it’s faults (see below) still way cheaper than Uber or Lyft. Problems with the app are: 1. Fares for short trips always $3-$4 higher than estimates 2. App says driver is always 2 minutes away, even when they haven’t moved for 10 minutes 3. App doesn’t accurately show driver location; it’s not real-time