Somfy myLink 4+

Total garbage

The app constantly drops the shades. Helpfully it tells me “Error. Internal error.” I unplug the MyLink device and plug it back in. The device/app then work, but only once, then the error and the process repeats, endlessly. The layout and functionality of the app are subpar, design you would have seen 10 years ago. I so wished I hadn’t listened to my window treatment people and gone with Lutron instead. This system feels like a rinky dink poor man’s retrofit. I’m very unhappy.

UPDATE:
I had submitted a support ticket on the Somfy web form online and received no reply, part of the reason I wrote this review. In response to the manufacturer comment on here I sent an email to the address mentioned and received a call back within a day or two. What we learned on that call is that the instructions online for establishing a different network connection for the MyLink are not correct and we had to follow a different procedure. It would help if the instructions online were correct. My system appears to be working now. Updating my rating to 4/5 - please provide your support email on the website or respond to web form requests and please update your instructions for the myLink.

Developer Response ,

Thanks so much for the updated review and we're glad to be able to help with your issue! Thanks also for the feedback, I'm passing it along to our team! If you run into any issues in the future, feel free to email mylink@somfy.com or call customer service at (800) 227-6639.

Great app! But...

Integrates very well with Alexa. I have 6 shades connected that I can raise, lower, or stop with 3 words! Plus I have the scenes embedded in Alexa routines, “Alexa, movie time”... tv on, lights dim, shades down... awesome. BUT, saving my remote programming was tricky. I would go through the steps to program certain shades, save the channel settings, and would NOT get the desired shade to respond. Weird combinations of shades would be linked that I didn’t program together. And since you can’t delete channels, I now have like 8 channels that are useless. I finally did get a channel to accept all 6 shades at once. If I didn’t get that to work, I’d be giving 2 stars. Overall I’m happy. Still confused why programming channels has a mind of its own though.

Developer Response ,

We're glad you're enjoying the myLink! It actually is possible to delete motors from the myLink's memory and to delete channels. There' s a tutorial on our blog here: http://ow.ly/boyp30oygpy

Great system, works flawlessly,… Could be improved…

We have this system installed on 5 hurricane screens in Southwest Florida. The system is working great. We relocated the transmitter a few times to find the perfect location. The rebar on our lanai was interfering with the signal to one of the screens, but relocating the transmitter solve the problem. We have set up five individual screens, scenes depending on the time of day and the sun's location, and a scene to close up everything at night.

To make it a five star system, I would love to be able to DELETE SCENES we are no longer using AND PLEASE, please, please… INTEGRATE this app with the IFTTT App so that we can have an automatic message sent to the system to close the screens if the wind kicks up, say 15 mph or it starts raining in the area. Currently, I have Weather Underground send me a notification if either of these situations occur, and then we activate the appropriate scene to close the screens.

Overall, a great step toward the automated home. I am sure it will only get better with future updates.