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Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Apple Wallet!
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You can now use flight credits, Southwest LUV Vouchers, and gift cards when changing your flight in the app. Your unused Southwest® flight credit(s) will show in ‘My Account’, within ‘travel funds’ section.
Use the app to take you to our Inflight Entertainment Portal1 where you can watch free live TV2, listen to free music from iHeartRadio2, access free on-demand TV episodes, and view free movies.
1Available only on WiFi-enabled aircraft. Limited time offer. Where available. 2Due to licensing restrictions, on WiFi-enabled international flights free live TV and iHeartRadio may not be available for the full duration of flight.
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Airport Pickup and Drop-off
Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too.
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Ratings and Reviews
Flight Delays and Rebookings
My family and I were scheduled to fly out of Baltimore on Wednesday January 5, 2022 at 2:20pm heading to New Orleans to attend an event on Thursday at 7pm. My flight was initially rebooked to Thursday, January 6 at 8:30am with a different connection city. That flight was then delayed until 9:45am, then rebooked to a different 8:30am flight with a new connection that had me arrive in New Orleans by way of Austin, TX at 5:00pm. Upon arriving in Austin i was greeted with two more texts delaying the flight out of Austin by an additional 2 hours with a new arrival time of 7:06pm. The flight was then delayed further to 6pm and subsequently 7:30pm arriving in New Orleans at 9:15pm. I had to scramble a book my family on a different airline at additional cost to arrive in New Orleans on time.
I initially spoke to an agent who attempted to tell me that there were weather issues in Baltimore (which there were not) and other cities which caused delays throughout the system and there was nothing he could do. After two more delays i called back and waited in queue for over 30 minutes and did not speak with anyone. What was supposed to be a two day trip for my family will end up being a trip of less than 24 hours if i cannot manage to change the return flight.
Developer Response ,
Our apologies for the travel challenges you encountered. Our Customer Relations team would Ike to know more so we can research this situation. When you have a moment could you please Email Us your flight details and circumstances of your trip cancellation. That way one of our Cohearts can see if there is anything else we may be able do for you. Look for the Email Us option under Contact Us in menu in the app. Or you can go here https://support.southwest.com/email-us/s/
My apologies again for this trip. We do hope we can make it up to you on your next Southwest flight.
Everything is a hassle
I bought a ticket that says they would auto check in for me 24 hours ahead and got an email confirmation that I was checked in. I was assigned an A number, and downloaded my boarding passes to my phone for my flight as well as my connecting flight. When I went to check in my bag, the attendant scolded me that I had not printed a bag tag and told me “look at everyone else they have tags on their bags“ and I offered to leave the line and go to the kiosk and print it. She printed it for me and told me I should’ve already printed it. On my incoming trip, they printed your bag tag when you brought your bag to the counter. My bag left and I went to the gate with boarding pass in hand, but they would not let me board and said I hadn’t checked in. Too bad for me (and rude). I had to go to the attendant and could no longer board with the A’s despite paying for business class. She printed me a boarding pass and scolded me “don’t get stressed out, everyone’s getting there at the same.” That’s 3 rude Southwest employees within 30 minutes. You’d think they would be trained that sometimes traveling is stressful for customers, and being unkind doesn’t help. I was so scared I wouldn’t get home that I was in tears by the time I boarded. My connecting flight was announced it would board in 5 minutes and we all got up. Five minutes later we were told it was delayed over 2 hours and sat back down. These things happen, but there’s no need to be unkind to customers.
App is great. Airline not what it used to be.
For many, many years this was my go to airline. Circa summer 2018 it became very unreliable (I take the same trip several times a year). My trips always include a layover and it’s been YEARS since I’ve been through all four flight segments w/ out a delay. The boarding system is a pain. No matter how diligent I am at checking in exactly 24 hrs prior to flight I still get stuck in end of A or B group and much worse than this is being stuck w/ a middle seat because 1st flight gets delayed to the point you cannot make it to the gate for 2nd flight until boarding is either over or almost over. I will give them props for holding connecting flights so as to not strand me and others but ideally wouldn’t have so many delays to begin with. Back in the 90’s and early turn of the century they were a clean, mean machine when it came to reliability. And, unless you’re taking a short flight (which I believe they still excel at) their prices are no longer competitive. And my biggest beef w/ this airline is sitting at the gate w/ no AC running so you melt & feel miserable. Then in air it’s frigid to the point you cannot get comfortable no matter what. This last one is what had really driven me away from this airline. I cannot stand being stuck on a plane that cannot regulate its cabin temp. No one wants this. Hoping they turn around and become as great as they once were.
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