Splashtop AR

Name: Splashtop AR
Rating: 5 (8 reviews)
Author: Splashtop Inc.

Remote Support Using AR

Free

8 Ratings
Ages

4+
Years
Category

Business
Developer

Splashtop Inc.
Language

EN
+ 9 More
Size

6.8
MB

Solve problems faster with remote support using augmented reality Enable your remote technician to connect to off-site locations and troubleshoot issues by easily seeing the environment as if they were there. Leverage camera sharing from your mobile device along with interactive augmented reality annotations and two-way communication to troubleshoot, guide, and resolve issues live. Why Splashtop? - Reduce downtime by remotely guiding on-site personnel to resolve issues - Enable technicians to support multiple off-site locations and decrease truck rolls - Empower non-technical on-site personnel to fix problems and help apprentices in the field when they require expert guidance - Increase first call resolution rates Experience Splashtop AR Today 1) Download the Splashtop AR app on the devices/computers you would like to connect to 2) Share the session ID with your remote technician 3) That’s it! Your technician can now provide the remote support you need! *Technician will need to purchase Splashtop AR to utilize. Key Features: - Cross-Platform - Bidirectional camera sharing between desktop and mobile - Interactive AR annotations - Two-way VoIP communication - Session recording - Session notes - Freeze frame - Remote turn flashlight on/off - SSO integration - Device management - User management

Ratings & Reviews

5.0

out of 5

8 Ratings

TechSavvy Solutions Review of Splashtop AR
10/15/2024

iPhonePhixer
As the founder of TechSavvy Solutions, a company dedicated to providing top-notch desktop support, I can confidently say that Splashtop AR is a game-changer for remote troubleshooting and support. This tool’s ability to enhance technical support with augmented reality has been a huge asset to our team, allowing us to deliver seamless solutions to clients with greater efficiency and clarity.Unfortunately, during my time working at a public school district (NWESD), I faced resistance when attempting to introduce innovative products like Splashtop AR to the technology department. Despite the clear benefits, I was punished and marginalized for trying to modernize our tools and streamline our workflow. It was frustrating to see an unwillingness to evolve, especially when such technologies can improve team performance and customer satisfaction.Splashtop AR is everything I had hoped to bring to that environment and more, which is why I now fully integrate it into my business. It makes remote support more interactive and intuitive for both the technician and the end-user, allowing for faster problem resolution. I highly recommend this product for any tech support company looking to elevate their services. It’s a shame I couldn’t get the buy-in back then, but I’m proud to be using it now at TechSavvy Solutions.
TechSavvy Solutions Review of Splashtop AR
10/15/2024

iPhonePhixer

As the founder of TechSavvy Solutions, a company dedicated to providing top-notch desktop support, I can confidently say that Splashtop AR is a game-changer for remote troubleshooting and support. This tool’s ability to enhance technical support with augmented reality has been a huge asset to our team, allowing us to deliver seamless solutions to clients with greater efficiency and clarity.Unfortunately, during my time working at a public school district (NWESD), I faced resistance when attempting to introduce innovative products like Splashtop AR to the technology department. Despite the clear benefits, I was punished and marginalized for trying to modernize our tools and streamline our workflow. It was frustrating to see an unwillingness to evolve, especially when such technologies can improve team performance and customer satisfaction.Splashtop AR is everything I had hoped to bring to that environment and more, which is why I now fully integrate it into my business. It makes remote support more interactive and intuitive for both the technician and the end-user, allowing for faster problem resolution. I highly recommend this product for any tech support company looking to elevate their services. It’s a shame I couldn’t get the buy-in back then, but I’m proud to be using it now at TechSavvy Solutions.
Amazing App! Remote Support at it’s best
03/17/2022

MariMariNYC
Amazing app to support less technical people. It gives me eyes to guide non- tech people to resolve real technical issues. I dont need to leave my chair at the confort of my home- office to do that. Also Splashtop team/ sales and support are so amazing.
Amazing App! Remote Support at it’s best
03/17/2022

MariMariNYC

Amazing app to support less technical people. It gives me eyes to guide non- tech people to resolve real technical issues. I dont need to leave my chair at the confort of my home- office to do that. Also Splashtop team/ sales and support are so amazing.
Wow, great application! Very helpful.
04/04/2022

NR145986
Easy to interact with. I am able to receive support when working on hardware, also help teach others with the AR features.
Wow, great application! Very helpful.
04/04/2022

NR145986

Easy to interact with. I am able to receive support when working on hardware, also help teach others with the AR features.