Starbucks 4+

I love a venti caramel frap or caramel crunch frap with 3 affogatto shots, but every time I go to the drive thru in El Sobrante, CA they either blend them in or forget to put them in at all. I know what they look like since I buy them everyday from other locations & the same young lady tries to tell me they make them different & the shots drain down the center of the drink, that’s why it looks different, I looked at the bottom & tried to stir white the straw to get the dark espresso liquid to mix & it was real thick no dark liquid anywhere in the drink, it also looked like they put whip cream in the bottom poured the frap in & then added more whip, caramel & no crunch anywhere! I said they blended the shots by accident right? She said no your shots are in there & then closed the window & turned away! How rude & I will never go thru the drive thru there again! If I ever go back there at all! I’m thinking of not going to Starbucks anymore & switching to Peets instead. When you pay an extra $3 for your drink you should get it the way it is supposed to be. Every other locations this drink is done right so I know what it looks like! I spend $9 for my frap & over $200 a month to Starbucks just in drinks(not including the $50-$75 a month on food. You might not care how you treat your customers but I don’t have to spend $250-$275 a month with Starbucks to be dismissed by a rude employee.

Me and my family travel just to Palisades Mall to shop and watch a movie. Starbucks used to have a store in the mall which was Amazing. Coming from working so much to having a family day. All I want is a coffee from Starbucks. Now since they closed this one down the only one they have available is the one in the Target. You are not allowed to pre order and when you get there to order they only have 2 to 3 people on staff. The only 2 times I have went to that Starbucks I had to wait at least 40 minutes just to place my coffee order. Just standing there in line I witnessed at least 10 customers walk away due to the long wait and getting frustrated. If you were planning to close the main Starbucks then what you should have done was make sure you have extra staff at the Target Starbucks. It makes no sense to close one location and push everyone to order from the other one and you don’t give them enough staff to get the job done. You can look at my account and see how much coffee I drink from Starbucks and I tell you this due to the wait time and aggravation I will NOT be ordering from this location any longer. I guess I will have to go to Dunkin Donuts to get my coffee like everyone else that got disgusted by the situation.