Starbucks 4+

I love a venti caramel frap or caramel crunch frap with 3 affogatto shots, but every time I go to the drive thru in El Sobrante, CA they either blend them in or forget to put them in at all. I know what they look like since I buy them everyday from other locations & the same young lady tries to tell me they make them different & the shots drain down the center of the drink, that’s why it looks different, I looked at the bottom & tried to stir white the straw to get the dark espresso liquid to mix & it was real thick no dark liquid anywhere in the drink, it also looked like they put whip cream in the bottom poured the frap in & then added more whip, caramel & no crunch anywhere! I said they blended the shots by accident right? She said no your shots are in there & then closed the window & turned away! How rude & I will never go thru the drive thru there again! If I ever go back there at all! I’m thinking of not going to Starbucks anymore & switching to Peets instead. When you pay an extra $3 for your drink you should get it the way it is supposed to be. Every other locations this drink is done right so I know what it looks like! I spend $9 for my frap & over $200 a month to Starbucks just in drinks(not including the $50-$75 a month on food. You might not care how you treat your customers but I don’t have to spend $250-$275 a month with Starbucks to be dismissed by a rude employee.

I’ve been using the Starbucks app going on 4 years now. The app is showing some major glitches as of late. Twice in the past two weeks have I not received my mobile order because the app randomly “auto selects” a different option and then even after I reselect the correct option it will then for a second time reselect the WRONG option. Unaware of this I don’t notice and as a result don’t receive my order. Per example it continually selects an old store I haven’t ordered from in months, I will change it to my current store and again without me noticing it will auto select the previous store. I then find out when I get to the correct store and my order wasn’t placed. Today the app “auto selected” an old seasonal gift card rather than my gold card that I use daily to order with. It showed the picture of my gold card when I placed my order but the last four numbers were different, the picture just hadn’t changed. So when I arrived to pick up my order I open the app to see it yet again had not placed my order. The Starbucks store teams and customer service are always gracious and fix the issue which I greatly appreciate! However this is unacceptable that the Mobile App can not deliver the same results and continually cause failed orders.