Sterling OneBank 4+

Excellent Bank

I have been with Sterling bank for over 4 years so i took my time to write this review.
I have transacted 100’s of transactions and found this bank to be the new generation bank with Sophisticated tool.

The level of service is top-notch and quick. Be it you are outside of the country using the app to send to money to Sterling or other bank customers or you are visiting Nigerian and still be able to use your debit card to collect cash at ATMs or you need to top your Nigerian photo line to keep it valid. All these services are within customer reach without any bogus unnecessary paperwork.

The self service capability using AI/OCR for self validation via selfie to allow customer to change transfer limit as needed is impeccable and work effortlessly.

I am a fan and loyal customer of this bank. I will continue to support and give feedback.

Developer Response ,

Wow, 4 years and hundreds of transactions - that's impressive loyalty! We appreciate your feedback and continued support!

Improving but poorly programmed app

You are improving but your app is poorly programmed in some particular sections. I commend you for including a new feature which makes it possible for one to submit a dispute per transaction. This has been a feature in my union bank mobile app for years but I was happy the moment I saw it in your app. Now the major issue I’m having with your app is that this per transaction dispute feature is buggy! The keyboard is buggy in that section. The dispute says that one can’t submit and empty dispute without details…but then when a user taps on the field to bring up the keyboard to type, after typing the details of the dispute, There is no way to return the keyboard or exit it. It ends obstructing the submit button below. This unfortunately renders the dispute section useless because you can’t submit the dispute details after typing and you can’t also submit an empty dispute which actually shows the submit button when you have not tapped the empty field to bring up the keyboard to type. I hope you understand my explanation. I look forward to fixes regarding this in your upcoming updates. Stay safe!

Transfer error

This bank app is never the best for me because the money been sent to me since on the 16th of November 2022 has not been seen till now, the person who did the transfer has gone to his own bank and they said it’s has been delivered from their own side, and I texted and I contacted my relationship manager from OneBank and he asked me to provide my account number and session Id to know if the transaction has been approved, and I provided it and I did not heard from him again and I contacted him again, and he asked me for the information I provided the first time and I gave him till today being 14, January 2023 I have not seen it yet and I don’t know how they want to solve this issue.
I need a reply from them to know what is going on!!!!!

Developer Response ,

Hello there, this has lingered for too long and we're sorry about this. Can you please send your account number and details of the transaction to us via mail at customercare@sterling.ng? We'd be waiting to assist you