Third Federal Savings & Loan 4+

Love the new mobile deposit feature in the app. However what I don’t like is that once you make a deposit, you do not get an immediate confirmation of doing so. Even when checking online through the Internet the deposit does not appear in my account online. Recently I had to call customer support to see if in fact the deposit had been made. After checking two separate systems the representative was able to confirm the deposit did appear on the Bank’s end. Another comment— is it absolutely necessary to receive two text alerts when updating account balances or deposits that have a link to the terms and conditions for text alerts? I think once you’ve reviewed the terms and conditions it’s not necessary to send a separate text with the link. Other than those two comments the app is well done and overall I like it-thank you for listening.

At least a third of the time this does not work. Tried today three separate occasions and some new thing where pick payment and there are four choices which is normal. But there is a white text at very top that never stops saying “loading”. That prevents you from picking external payment or any other choice. Cost me money every day I cannot pay it. Not exactly good customer service. Please fix. Hate to complain.

Thank you to whoever fixed this the day after I Reported it. I know the pressure of IT so a huge pat on the back to you!

Love the mobile check deposit and transfer between accounts features in this app. Saves me from having to run to the bank for these tasks. And account balances at my fingertips, helps managing monthly budget!