Tolls NY 12+

I am not the one to go out of my way to write reviews. But if someone is trying to make the decision and reads this please pay attention. This is the worst customer service in the industry. They do not care about helping the customer. Once they wanted to charge my card $100 dollars because they calculated that would be my estimate toll usage. Getting this is only worth it to get the discounts in the NY toll bridges. If you do not leave in New York is way better to get a transponder from all the other companies. Trust me when I say it is absolutely not worth it. Save yourself a lot of headaches.

The app was spamming me some notifications about the results of a study they were doing, so I attempted to log in. They claimed my password needed to be changed, and sent me to a password change dialog in the app. The password change dialogue wouldn’t let iCloud auto-fill the new password, and wouldn’t let me paste into the fields, so this required me to generate a password on my computer and type it in by hand on a phone keyboard twice. This took 10 minutes and in the end, my password wasn’t saved on e-zpass properly, locking me out of my account. So, I went though the reset function and typed it all in again. Now the app says that it is “currently under test and your account is not enabled”. I assume that means I’m locked out?

Once again, government hires the least competent app developers available and they build an infuriating and unusable app. The website was better back in 2003 than this pile of garbage.

What you don’t know will hurt you!! Here’s the problem, the app is seriously flawed. You use your card to pay! But, the app says it cannot process your transaction. But, it manages to take four times the amount out of your account without authorization. Then you try to make a written complaint and the app shuts you out with a red highlighted message “your request cannot be processed please try again later “code5682
so you have to call in only to find the employee willfully respond “ this app is always acting up, that why we tell users to just use it to monitor, pay on line not through the app.”
Then she goes on to say your refund will post 3-5 business days. Meanwhile, your out of $900 dollars that you can use for other things. It’s absolutely not fair and if we all want better service we have to all advocate for better. I’m really disappointed can I afford to wait for the refund? And not miss out on paying my bills? Because some of you can’t!!