We were having issues with our WIFI router and swapped it out for the latest and greatest with AI driven auto channel selection (2.4 and 5.0).No matter what I tried I couldn’t connect my Traeger to WIFI. I spent literally hours with Traeger agents trying to solve the issue. My Traeger was the only device that wouldn’t connect. The new router didn’t have the option to select 2.4 manually. The various Traeger agents I dealt with over a couple of days were relentless in their effort to figure this out. To cover all the bases they sent me a brand new controller. I installed the new controller to no avail. Their final opinion was that my Traeger wasn’t going to work with our new router. As my entire home worked perfectly with my old router up until it started failing, I decided to go back to the old model, but a brand new one. After swapping the routers I was able to connect to my WIFI with no issues!!Traeger worked tirelessly to solve my issue and job well done!

The smoker works great but keep an eye on it like you would an offset. Twice I have had it run out of pellets 2 hours before a cook ends because the app just stops alerting you. You can control the temp and settings but it stops sending notifications altogether. Traeger has also deemed it unnecessary to allow us to see our past cook data to compare to others so plan on again keeping it old school with written notes. They used to kindly send you “convenient” monthly review that included you data but as per my last conversation with their customer service, they no longer even do that. It’s no loss because to get the review as well as any emails for customer service/account issues (which there are a LOT on my end), you have to give them the okay to send marketing emails. I was receiving two a day before opting out which messed my entire account up. Over all, worst $1800 I’ve ever spent, garbage app, and even worse Customer Service. Even though the grills work as far as maintaining temp and getting good smoke, everything else being as unreliable as it is make me regret giving them money. Best advice, sell this crap and get a Yoder. Slightly more but WAY more reliable. If the market was flooded with used Traegers and they started losing money on new purchases, they would be forced to listen to customers and make changes. Not something they like doing.

Only thing good I can say about this app is the recipe resources. But the number one thing this app was made for, the ability to remotely control the grill over WiFi, they have designed it to not work unless you allow access to your location and your entire network. Both things of which are entirely unnecessary to the functioning of WiFire. I have a dog feeder that works over WiFi just the same and it doesn’t as for that information and works just fine. Customer support claims it’s so they can tell you where all the places are to buy Traeger products. Which if you bought one of their grills pretty sure you know where they are so to use that as an excuse to deny access to the ability to use WiFire is a poor company decision. And being that they also made a poor choice to manufacture their products in communist China, that decision to tie features to whither you toggle location services or network access on/off is very sketchy. If they make a better choice for the customers and change this requirement I will give a better rating and change my opinion of the grill when I talk with people about it. But until then if you deny people the main thing this app is for and one of the bigger selling points of the grill, this app is worthless and doesn’t even deserve 1⭐️.

The short version is this: this has truly been one of the worst customer experiences of my life. I was very excited to get my new Traeger 575. I specifically chose this model because of the wifire functionality. Unfortunately it has been INCREDIBLY disappointing. I been working for WEEKS to get it to connect to the app. I went through all of their online troubleshooting guides, factory resets, etc. Nothing. I called customer service only to wait on hold for over 2 hrs. The rep was very friendly and walked me through his troubleshooting process. Nothing. He told me he was going to escalate this to their IT team and I should expect a call in 3-5 business days. It’s been over 2 weeks. Nothing. I called back in and waited another 2 hrs, spoke to another friendly rep, repeated the same steps. Nothing. I called Ace hardware to initiate a return. Because I ordered it online from Ace it actually drop ships from Traeger. The Ace guy called the regional manager for Traeger and explained my situation. The Traeger guy told me that I can’t return it just because I don’t like it, and suggested I call tech support again. Don’t like it?! It doesn’t work!! This has truly been one of the most disappointing customer service experiences of my life. I’ve listed it for sale on Craigslist and will replace it with a Rec Tec.