I am only going to write one review , I’ve been one of the lucky ones that can appreciate the era of Ctrip to now trip. I lived in the time as an expat I couldn’t get tickets if it want directly from a carrier in 2014. It was frustrating to say the least , when trip developed the English version it’s become a travel changer. It might not be perfect for some , but I can appreciate the work that has been done. Now all , the new features and upload of people’s travel pics is amazing. As a travel enthusiast and vlogger I love sharing my pics and thoughts. Over all thank u for this amazing app , that really makes traveling easier for us expats.

While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.

Two days prior to my vacation ending I was notified on of my flights home was canceled and moved to a later time which made me miss my connection flight to my final destination, I was told there was nothing they could do after asking if I could get on a different airline, or keep the second portion of my flight and only cancel the one that was moved, I was told that was not an option and so I had to cancel and find a different way home, I had to call several times to get my second portion of my trip canceled and the cancellation submission was declined every time, I had to purchase a ticket from a different airline to get home.. I want my refund! and yet again on the day I was supposed to fly out I was sent an email saying my refund and cancel was not submitted. When I called I was told I had to show proof of my other airline purchase so they could request, for the 3rd time, to get my refund. This is the poorest form of customer service I have every encountered, I will never book through this site again! It not only ruined the last half of my vacation but cost me a second airline ticket and rental car to get home!

I get to know about this app because when I search for train in Korea, it was the top from the search. I thought that this is an official train booking app that is directly connected to Korail, the Korean railroad system. However, when I went to the station and trying to issue the ticket, the kiosk said the ticket is invalid. So I couldn’t issue a ticket, and needed to rebook it through the official kiosk system. When I reach out to the customer representative (which took a very long time), she or he said they cannot give me a refund because the ticket was valid in their system, even though it was actually invalid in the kiosk. When I ask them that instruction was also very confusing, they said it’s because I cannot read Korean! What’s the purpose of this app if they are pointing out that I cannot understand foreign language. What a fraud. I don’t recommend using this app when you are traveling Korea. You may just want to use the official Korail app, which is the authorized system to book the ticket. I wasted all the money and time.