Tulee 4+

The rollout was disappointing, with poor communication regarding proper steps to take to seamlessly transfer biller information.

There have been service issues lately, most importantly with the ability to transfer funds and pay bills. I had to use my BofA credit card to pay a bill instead of simply sending an EFT payment which is inconvenient at the least.

When it IS working, the biller history and bill pay functionality is, sadly, not intuitive.

The rollout to this new app has led me and my wife to be more inconvenienced with what should be a simple task of paying bills. She’s considering moving her accounts to another bank, which is sad because her father set her up with her account over 30 years ago when he worked for Farmers. I’m a current employee, so the automatic payroll process is in play. But I’m also tempted to move.

Hello, thank you for reaching out and sorry to hear this. We are always looking to improve the experience for our users, and really appreciate the feedback. Please contact us at 800.877.2345 (option 3) or use Franklin our chatbot to help assist with Bill Pay. Thanks for being a member of our Credit Union family.

The rule with change management- match the features of the old app in all respects and exceed it in at least one way. FIGFederal failed that test. The new app may be more of “cost savings” to FIGFederal but to the credit union members its a net negative. There are many competing banks and credit unions that offer better rates and better services.

**Update** with the Farmers hack and disabling the send payments and what little bill pay functionality it has - It’s clear that you guys have no clue what you are doing. I cannot allow my finances to remain with a credit union that makes such decisions and has this level of irresponsibility. This new app has forced me to dump by FIG Federal account of 34 years.

It’s been nice knowing ya.

Hello, thank you for reaching out and sorry for the trouble you are experiencing. We are always looking to improve the experience for our users, and really appreciate the feedback. If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Thank you for your message and for being a member of our Credit Union family.

Why the need for another app when the website and existing app work just fine. I created an account and the enroll process was very klunky on my iPad. Because of the presentation on my iPad where I couldn’t scroll the screen properly, I submitted a user I’d and password three times. The individual or corporate designation was not working properly. I said I was enrolling as a corporation, it showed me the fields for an individual. After finally setting up an acceptable user I’d and password, and then successfully logging in, my accounts do not show up. I question if this is wise use of FIGFCU resources. So, I ask, why is this change being forced on us?

Hello, We understand your frustration and we are working hard to fully launch Tulee. We will pass along your feedback to our developers for future platform enhancements. If you are still having trouble, please give us a call at 800.877.2345.