Get Moving Made Easier® with the official U-Haul® Moving & Storage app. Rent and Return a truck or trailer right from your phone. Manage every aspect of your move from the reservation to the return. Track all of your orders, manage your account, rent self-storage and move right in. Hire Moving Helpers®, order boxes and moving supplies for delivery or pickup in-store, and so much more.
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Ratings and Reviews
Rental on mobile doesn’t work!
It looks simple and seems simple — did all the work on the app on my phone — license, credit card, distance. Got confirmation that all I needed to do was show up with my phone to get car. Well, that didn’t work, pressed ‘pickup my truck’ and ended up in an endless loop of ‘pickup my truck’ - then a message saying I’d done everything needed for 24/7 mobile pickup and to hit ‘continue’— and itnjust took me back to ‘pickup my truck.’ First person at U-Haul said I could just start from scratch, but I mentioned I had a reservation and a contract number. She refused to answer why there was no truck ready for me or how the app worked. Just, can’t help with that.
Finally got someone to help, they asked for my license and credit card again. I thought it was unnecessary, but gave them. Then they realized I was already in the system. Truck had a gasoline smell inside so they tried switching the car. Suddenly my license showed invalid (while it had worked 5 minutes earlier and was newly renewed last month). An hour and a half later, I finally had a truck - and missed all my plans for the evening. The advice from the rep at U-Haul? Don’t use the app next time. Just call. It’s easier.
This the bad review. I’m only giving it 2 stars because the interface was great and had it actually worked, I’d have been pretty happy.
Self-service feature is beta test level
1) I had to photograph my license 4 times. Picture was clear each time. I did not get an error or further instructions, just kicked back out to the prior screen.
2) partway through the process I was asked to provide a phone number and name do someone who could verify my identity. I understand that, but you can collect that information when the reservation is made. At that time we should let people know this is going to be necessary and that you will be calling them. Most people answer their cell phones about half the time anyway, and when it comes from an unknown number even less frequently so Customers need to give the reference receiving the verification call a heads up. This going to be especially important for an off hours pickup, such as someone picking up at 5 am to beat traffic, etc. Put a reminder about this in the reservation and again in the middle of the check out process.
3) Upon return, no matter how many pictures I took of my dash board, the continue button never became selectable. An employee checked me in. Customer service is good at the El Camino store in Mountain View, CA 🙂
I’ve seen really long wait so you halls, so the app checkout and return is a great idea, but the app needs some work and the process does too.
Would not recommend using 24/7 online service
If you’re planning on sticking to any kind of schedule, especially if you have a set time frame for people helping you move, I would not recommend using Uhauls 24/7 or pick up services. Long story short, it took me almost 2 hours past my pick up time to secure my truck. This process included a phone call to the listed help number, who redirected me to the 1800 number, because “We don’t know anything about that app, service, or software”. I was on hold for over 45 minutes with the 1800 number, which never did connect me to a live person. I finally got in contact with someone through the live chat option in the app. She was able to give me access after a lengthy wait for a response from her. When I asked her who I could speak with about the poor customer service I’d received thus far, I was sent a generic link to leave a customer review (which led to an error message), then she abruptly ended the chat session. Will not use this service again, and am seriously considering using a different company altogether for my next move.
Side note: because I lost my help yesterday evening, due to the delay, I had to reach out to another friend this morning who only had a small window of time to help me move. Moving then took me two trips, extra time, and mileage and had to be done on July 4th. I guess holiday celebrations can finally start now...
With Family Sharing set up, up to six family members can use this app.