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Ratings and Reviews
UHaul Contactless PicKup & Return AWESOMESAUCE!!
My experience renting on this particular occasion was nothing less than awesomeness! The customer service superb... I extended like 3 times without any issues 😲and didn’t receive any harassing calls when I ended up having to return late when I was finally finished with the truck. I was also able to return it after hours with their new app and contactless drop off where I just followed the prompts to indicate the mileage and gas level and condition of the vehicle. Snapped some pics🤳 📸 🚚 “viola”🎉👏🏾 Returned U-Haul effortlessly I must say. I paid my bill right in the app and that was that. The only complaint I have is the fact that they charged me for the stupid appliance dolly every day as an itemized additional charge totaling $40 dollars that I actually didn’t even get to use because the truck that I had didn’t even have a ramp to effectively use the dolly. But other than that I paid for it without the complaint because I did intially ask for it. I didn’t think about complaining about the additional charge at the time of return because of the convenience and ease of use. The experience was way to simple easy user friendly and enjoyable that I didn’t have the balls to complain. I definitely would recommend to anyone!
Was supposed to pick up truck Tuesday 1.00pm. Waited til 5.00 - no truck. Was told no truck for another week. Had flown my family down from Massachusetts to help my daughter move on that day. Obviously after buying everyone a plane ticket we were going to stay in a hotel for a week and wait for a truck. Had to drive 300 mile round-trip to pick up a truck from North Carolina instead of Williamsburg Virginia, which was original truck rental location. Had to buy my own gas for that 300 miles. Got home 10 PM at night and had to leave the following day because we didn’t have enough time to load up the truck and leave on Tuesday. We did not leave till 5 PM on Friday as I had to load 26’ truck on my own in 100 degree heat. I had to buy a hotel for the night at one in the morning and continued the journey the following day. When I asked what else can you do the sales representative said well I’m sorry there’s nothing we can do about it the person didn’t return the truck. That’s what I call great customer service. So here we are five days later putting the stuff in the storage that should’ve been done Wednesday or Thursday. I think you get the picture not a very happy customer. I believe you gave me 200 miles instead of the 300 that I used to pick up the truck that wasn’t in the right location and I probably spent about $80 on gas for that 300 miles that I should’ve had to spend. Feel free to post this on your customer website for feedback.
Yours Glen W. Moon.
UHaul auto tow dolly is awesome
First time using car dolly or towing a car. Success with no issues at all. We took our time. Cut trip into two days to drive in daylight only (easier to see where trailer body is on the road). Other bad drivers are what stress you. The trailer works well. The trailer’s straps were a bit worn, but still solid on our unit. Used my 2012 V8 Durango to pull a 2008 Saturn Aura comfortably from Pennsylvania to Connecticut. Take your time loading. The wheel straps were very secure , car hardly moves. Backing up loaded is an exercise in advanced theoretical physics, it can be done, but takes a long time, need multiple helpers, because imagine backing up mini tandem trailer semi…. because the mount deck pivots! Trailer goes one way, car another, that can go bad fast and cause damage. Avoid that. Pick places you can take wide generous turns and pick stop locations as if you are driving a huge motor home. Watch it’s fenders in side mirrors, it’s wide, to see how close you are to road lines as you drive, as you want confidence when facing construction and barriers. It pulled snug to my truck. I got 17mpg pulling this car, so lost about 4mpg over 200 miles of driving… not to shabby at all. Great tool to be able to rent.
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