UKG Pro 4+

User friendly, but I have a suggestion…

I love the “sync my schedule”, however, we still have to sync it every week instead of it detecting new schedule changes. And when we do sync it, it shows up as a new sync, so, for example, this week (today being Sunday) I see my daily schedule listed twice in my calendar, and next weeks is listed once. And I will update it when my new schedule is posted on Friday, so this week will then show 3 times, next week will show twice, and the week after will show once. Is there anyway to refine that aspect?

Geo location does not work half the time

Since our company switched to this system it has made managing your schedule ten times more difficult. Even close to a yr later and staff is still struggling with figuring it out. Since company switched to minute pay the geo location does not always work. If your punch does not go thru first time input for a manual over ride. Our store leaders keep complaining how much more work this new system is. Apparently punching at the old time clock means more work for management because they now have to approve every punch. Twice our union has had to file pay grievances for us because the system goes down a lot and outages that last more than a week. Please let us input sick pay request. Management has to over ride it. Availability works great if management or lead takes it as a suggestion not a half to. Our hours gone down with this system and staffing hrs repeatedly cut. I have gotten to the point that i no longer care, will do the bare minimum and will not go out of my way for this company any more. It’s pretty much gotten to the point where i will only do what is in esced. Union dictates you can not write one schedule then change it repeatedly thru the week. Managers have to over ride in punches as most of them do not register. Now that we get paid by the minute if it does not work do not loose pay manual entry it. The app has no problem clocking you out. In is the problem.

Developer Response ,

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please reach out to us at feedback@ukg.com so we can help provide you with a solution.

Needs Serious Password Rework

It’s… okay. It has two major problems that need to be reworked if this app is to actually be useful:

1; it’s incredibly annoying just to get into the app, the password system is too long and complicated. I get that it’s for my safety, but forcing me to have a password longer than 8 characters, and to resign-in every time I use the app with said lengthy password, and not allowing autofilling, is inconvenient enough to where I never actually use the app but instead just tell my supervisor my clock in/out time. Fixing any of these three problems would make it to where I would actually use the app.

2; it is not user friendly at all on the interface. The app feels like it’s made to be used on a computer, which is the opposite of helpful on a phone. It is also very lackluster with the options it gives, feeling like I might as well ignore the app completely and just talking to my boss would eliminate the need for the app in the first place. It also (connecting back to problem 1) never lets you enter a fingerprint if you didn’t add one when you set up the app.

I am not one to complain so heavily, but this app feels rushed, badly designed, and pointlessly confusing. If someone would make it more user-friendly, my opinion might change to five stars, to be honest.

Thank you to the devs if they read this and acted on it,
Tony Moriconi