United Community Mobile 4+

I’m still old school and I’m not sure that what I have is the App but I do like what I have on my phone (I think what I have is online banking??) ….. the access to look at my accounts at any time….. it’s a great feature to have for finding a check I may have forgotten to write down and to check my balances and direct deposits and bank drafts and to transfer from one account to another……..
NO App will every replace true in person personal banking…….. I do hope United Community will remain a small community bank …… to have removed the word Bank from the name is strange…… since United Community is the name now does that mean it’s not going to be a bank? If what I have is the App it’s good….. but nothing will replace true people in a Banking setting…….

Everything great only one or two things I’d change. I don’t know my account number and routing number, that would be awesome to be able to find here instead of calling bank or trying to find where I wrote it down 5 years ago. And the delay opening it since the update. I got so used to being able to click the check account button that now the update has moved everything down the page and I have to wait a few extra seconds to load or I’ll end up in the ad. (Oh the troubles of being spoiled with technology) Again everything is great!

I got a text about a fraudulent charge. I confirmed I did not recognize the charge. They responded with “call fraud dept at this number immediately”. It was a third party that couldn’t help at all. I have 3 accounts and found another unknown charge in another account, which is a joint account. I told them there was a $300 charge in this other account and they said they can only go by debit card number and to call the bank tomorrow. Completely useless app and after hours service. This is the second time out UCB accounts have been compromised. It took a month to get our $1k back the first time. Meanwhile, I checked my Wells Fargo app, and I could have taken care of everything through the app without having to call anyone: Turn card on or off, Dispute a transaction. There isn’t even a way to report a fraudulent charge on full access website. We’re closing all 3 accounts with them.