Verizon Care Smart 12+

Generally, this is a good product, but occasionally has some glitches which are difficult to resolve. For example, currently when I open the dashboard and press on the locator tab on the screen, which should spin for a few seconds, and then tell you the time and location, it just keeps spinning. Not sure if this is an app issue or what, I’m not sure how to get assistance with this. This has been going on for about a week and not sure how to fix this.

Hello,

Could you please reach out to me at caresmart.feedback@verizonwireless.com and mention this review in the email? I would like to gather more info from you in order to address this issue. Thank you!

Have had this app installed on my phone since December and had it synced with the to Care Smart watches purchased for my children. Up until two weeks ago everything was working perfectly! Then approximately 2 weeks ago, it no longer allowed me to log on using my Apple ID. I press the button/key to login on the sign in page, but nothing happens other than the letters go from white to gray while I have my finger on the key. it does not acknowledge my facial ID. Tried to log on using regular sign in as well as Google, but because my email address and phone number are already associated with an account, it will only gives me the option of signing on with Apple ID. Spoke with Verizon for nearly an hour today and then called Apple as well and still no luck. Have also uninstalled and reinstalled the app multiple times including this morning… Have also tried to shut down phone and restart several times as well.

Hello Kimberly,

Could you please come back and update us on your new experience with the caresmart app and if you are still having issues or if the issues you saw were resolved? We hope to hear from you!

I think the app and watch are a great idea and we will continue to use it because it works for our family at the moment. My husband actually uses it because it is the ONLY device we could find without internet. However, the app does NOT make a sound notification so I have to be looking at my phone to see if I get a message, does not find location well, voice messages do not always work, messages do not always get sent, it advertises 10 numbers but 1 is taken up by the “watch wearer number” which I think is not right, and at least once a day if not more, the app will not open on my phone so I have to delete and reinstall/re-sign in to get it working again.
If the company would fix those things I would give it 5 stars.

Hello,

Thanks for bringing these issues to our attention. Would you be able to email us at caresmart.feedback@verizonwireless.com so that we may connect to start looking into these issues further and gathering more info from you? Please mention this review in the email. I hope to connect with you soon. -DA