Verkada Command 4+

Huge fan - also love the latest release notes.

I’m writing this review just because of the release notes with the last update. Keep it up!

The app works well and does exactly what I need/want. Verkada continues improvements and is becoming a game changer for access control and security in the industry. We’re migrating everything we can to verkada.

Excellent hardware, poor software

I really wanted to like this. The hardware is very good, but the software has so many holes. We spent tens of thousands of dollars on this and are disappointed. Examples: Video intercom does not show who is at the door until you answer it (defeats the whole purpose & video doorbells under $100 do this!). There is no distinct ringtone for the door intercoms, so when someone presses the doorbell, you have to find out which door they are at. Notifications are a mess. No picture is shown (except in text messages). You can’t easily mute the notifications. The notifications are not according to Apple’s standard. You need a license for everything & they are expensive! You need a separate AppleTV to view the video feeds as their previous iPad app is deprecated. There is no Apple Watch app (which would be so helpful!). There was no helpful introduction or setting up of devices. No developer response to Apple Store complaints. No Face ID for security so you have to keep logging in. I could name 100 things that are missing or poorly implemented. A greatly missed opportunity.

Disappointed

Our neighborhood installed cameras in 2023. Because of the clarity and the need to update our home cameras, we invested, yes…invested $$,$$$ in having Verkada cameras installed at our home. Six total! We were also told that our city uses Verkada, so it was easier to confirm the investment that we were making to keep our home safe. In October of 2023, five cameras and a doorbell camera were installed at our home. I've always had concerns about three cameras and their clarity. Nothing is clear! Faces, vehicles, even plants and trees!!! Maybe 6 months, the app seemed to work well. Bugs looked like twinkle stars, and you could go back to locate the neighbor's cat. Now nothing. The screen bounces around, and you can't clearly see a bird, bug, critter, or burglar. My neighbor's camera can pick up people and movement better than what we have. And I've checked our settings! Fix the app! I'm tired of it bouncing around. I will work on having my cameras replaced by the seller.

Developer Response ,

Thanks for your detailed feedback — we’re sorry to hear about the issues with clarity and app performance. It’s possible this could be related to the cameras’ autofocus. Please reach out to support@verkada.com for assistance.