WASH-Connect 4+

WASH Mobile Payments

WASH Multifamily Laundry Systems

    • 4.3 • 36.8K Ratings
    • Free

Screenshots

Description

Mobile payment meets smart laundry!



ONE APP DOES IT ALL



• Pay For Laundry
• Check machine availability and get notified when laundry is done
• Tips, Tricks and Laundry Hacks
• Request Machine Service
• Get Instant Refunds
• In-app Support




FOR NETWORK CONNECTED LAUNDRY ROOMS


See what machines are available and in-use from wherever you are and receive real time notifications when your laundry completes.



IT’S AS EASY AS 1-2-3



Setup an account and fill in the required fields. Add funds using your credit/debit card and then find the machine you want to use and tap pay.



SUPPORT



Need help? We have multiple ways to reach our support team, day or night. Email us at: mobilesupport@washlaundry.com.



**Mobile pay is only available for WASH-Connect enabled machines**

What’s New

Version 4.0.3

• Disabled Auto-Refill Feature

Ratings and Reviews

4.3 out of 5
36.8K Ratings

36.8K Ratings

a281739 ,

Not Glitchy Anymore…

This is an update to my original review. This app has improved significantly in the past few months. The connection between the app and the machines is so good now - I’ve had zero issues. I like that it vibrates when the connection is made which is super fast. I like that it doesn’t take 20 seconds for the app to update the purchase. I like that it confirms the purchase to all the machines, not just a selected ones. I don’t miss PayRange anymore.
- - - - - -
Original Review:
The app has been glitchy ever since we had to switch to it. Lately, with the updates, it has gotten a tad better but still glitchy. One has to try several times for the machines to respond to the commands on the app or sometimes the machine you’re using doesn’t appear in the list of machines you’re operating therefore not getting notifications. It seems like there’s always a lag in between actions or when it’s trying to connect. All in all, I miss PayRange.

Developer Response ,

We want to take a closer look at this for you. Please send a note to mobilesupport@washlaundry.com so we can connect.

jbart827 ,

This could be SO much better - revised

Since my first review of Wash, which wasn’t great, I’m revising to 5 stars. To be fair, a lot of the initial problems were due to this being a brand new facility, and it was just plain buggy. The recent update turns this from a sort of ordinary app into a REALLY nice app! The new status feature is wonderful. It just works seamlessly now. Well done, Wash!

(Initial review) First, it IS convenient to be able to pay with your phone instead of having to go to the card machine and load your card. The fact that you have to be standing next to the machines to see if they’re available is sort of stupid as you can easily see them. It’s also really dumb that notifications only work when you’re in the laundry room. Again, I can see the machine. I know if it’s finished. And there’s no timer. Having the machines talk to the app via Bluetooth really only makes it useful for paying and not for monitoring or reminding. For the payment part, it’s good. Update: I know you are supposed to be able to check the status away from the laundry room, but the message is always “no machines”. Additionally, the notification doesn’t show up for a day or two. I know it’s all supposed to work, but it does not. I can only speculate that something is wrong with our laundry room setup as it doesn’t work right for multiple users.

Developer Response ,

Thanks for the latest feedback and the review! Appreciate it!

870 hands ,

Overall not a good system

Our bldg is about 2-3 months of having automated system. So far personally ive had to make 3 service requests. For one thing today’s issue was resolved after 2 phone service calls. I was advised ro uninstall n re install ap which made it work again. This should be listed in your troubleshooting menu. If i would have left it as reported first time for service person to come out it would have been big waste of time for all. First rep should have suggested this. Second the washers don’t really give value during time. Minutes are lost just waiting for water to come into washer. Same with spin cycle. Spin for a minute then nothing for 10 seconds then spin again. Its like system just passing time of cycle without doing anything. Third. Timers not in sync with real time. Get message it’s finished but find put still 6 more minutes to go. Also water lays in little compartments of where to put soap n softner. The only good thing is dryers are more efficient. Lastly when id requested a refund previously service rep made it for me. But then i was able to get it thru ap. Then i kept getting emails about my request. I answered each time saying issues resolved. Finally i got one saying since I didn’t respond my ticket was closed. All in all not on the ball

Developer Response ,

We’re sorry your experience with the WASH-Connect app didn’t meet your expectations. We’d like to make it right. Please tell us what we can do to improve the app by emailing mobilesupport@washlaundry.com. We sincerely appreciate your feedback.

App Privacy

The developer, WASH Multifamily Laundry Systems, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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