Use the WASH-Connect app to pay for laundry in participating WASH laundry rooms, request service, and check machine availability.
DO LAUNDRY WITH EASE
With the WASH-Connect app, there’s no need to fumble for quarters or search the laundry room for available machines. Plus, it's the quickest and easiest way to submit a service request.
HOW IT WORKS
1. Mobile Payment
Pay right from your phone within seconds. Funding your account with a credit or debit card is quick and secure.
2. View Available Machines
Check which machines are available while inside your laundry room.
3. Request Service
Easily create, submit and get confirmation of service requests (no account required).
*** MOBILE PAYMENT ONLY COMPATIBLE WITH WASH-CONNECT ENABLED ROOMS ***
We’re making improvements in WASH-Connect to make your laundry experience easier than ever.
• We’ve simplified our navigation menu for faster access to account information, machine service and refund requests
• We’ve added more ways to reach our Customer Support team
• And don’t forget to check out our Resources section for laundry care and stain removal tips
Ratings and Reviews
This could be SO much better - revised
Since my first review of Wash, which wasn’t great, I’m revising to 5 stars. To be fair, a lot of the initial problems were due to this being a brand new facility, and it was just plain buggy. The recent update turns this from a sort of ordinary app into a REALLY nice app! The new status feature is wonderful. It just works seamlessly now. Well done, Wash!
(Initial review) First, it IS convenient to be able to pay with your phone instead of having to go to the card machine and load your card. The fact that you have to be standing next to the machines to see if they’re available is sort of stupid as you can easily see them. It’s also really dumb that notifications only work when you’re in the laundry room. Again, I can see the machine. I know if it’s finished. And there’s no timer. Having the machines talk to the app via Bluetooth really only makes it useful for paying and not for monitoring or reminding. For the payment part, it’s good. Update: I know you are supposed to be able to check the status away from the laundry room, but the message is always “no machines”. Additionally, the notification doesn’t show up for a day or two. I know it’s all supposed to work, but it does not. I can only speculate that something is wrong with our laundry room setup as it doesn’t work right for multiple users.
Developer Response ,
Thanks for the latest feedback and the review! Appreciate it!
Could be so much better
I gave the app 3 stars because even with the latest update it is still buggy and could be so much better with just a few improvements. View my Active Machines is rarely accurate. I would say that I can actually see my active machines and their status leas than 25% of the time. Even when in the laundry room, many times I have to refresh multiple times for the machine to connect to be able to turn it on. Also, it would be nice to be able to see if a machine is in use without needing to be in the laundry room. We have numerous laundry rooms in our complex and it would be great to see if the machines in a laundry room are in use before walking over. This would allow you to go to one that is not being used perhaps in the next laundry room without having to walk around to each building to find an empty one. Overall, it’s not bad but could still be improved with a few minor tweaks.
Developer Response ,
Thank you for the review! We appreciate your feedback and would like more details on how we can improve your experience with the WASH-Connect app. Let us know via the “Contact Us” option within the app or by emailing email@example.com
Predatory app interface and no customer service number
Ive always had an issue with this company because the way the app works they very obviously try to trick you into adding funds to your account multiple times and then make it very hard to get it back. Ive put up with it because it is the only laundry facility available to me, but yesterday I had a huge issue with the app. I was in a laundry emergency and tried to add funds to my account. It kept saying there was an issue and not going through and once I even tried a different card of mine, it said i reached my transaction limit even though there was no money in the account. I was able to buy a laundry card through the machine to use, and I checked multiple times to make sure they didnt actually take any of the transactions from my account. Now I checked, and there is 20 dollars in the laundry account that shouldnt be there! Luckily its only $20 when it could have been more but it is the final straw. I hope they give it back even though there is no customer service number to call and I can already tell the entire system is set up to be impossible to get your money back. Lets see if they answer my email…
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- WASH Multifamily Laundry Systems, LLC
- 34.5 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- © 2021 WASH Multifamily Laundry Systems, LLC
With Family Sharing set up, up to six family members can use this app.