WASH-Connect 4+

Since my first review of Wash, which wasn’t great, I’m revising to 5 stars. To be fair, a lot of the initial problems were due to this being a brand new facility, and it was just plain buggy. The recent update turns this from a sort of ordinary app into a REALLY nice app! The new status feature is wonderful. It just works seamlessly now. Well done, Wash!

(Initial review) First, it IS convenient to be able to pay with your phone instead of having to go to the card machine and load your card. The fact that you have to be standing next to the machines to see if they’re available is sort of stupid as you can easily see them. It’s also really dumb that notifications only work when you’re in the laundry room. Again, I can see the machine. I know if it’s finished. And there’s no timer. Having the machines talk to the app via Bluetooth really only makes it useful for paying and not for monitoring or reminding. For the payment part, it’s good. Update: I know you are supposed to be able to check the status away from the laundry room, but the message is always “no machines”. Additionally, the notification doesn’t show up for a day or two. I know it’s all supposed to work, but it does not. I can only speculate that something is wrong with our laundry room setup as it doesn’t work right for multiple users.

Thanks for the latest feedback and the review! Appreciate it!

Heard so many complaints in the past from this app and its developers that when my building association decided to convert to this company and system I was very concerned about the level of service and issues we would be heading into. However, it has been about a year that it has been in place and I have been astounded at how well it has been working. The app has not had any down time that I’m aware, and the machines by and large have not either! The few times that I have had an issue with having paid for a washer or dryer that did not start was dealt with faster than I expected and the money was refunded within a day! If this current app, and the developers and those that monitor the service have and keep this level of attention to the customers, then I give and will continue to give a 5 star rating, and will and will continue to recommend to other building associations this company, their app, and their services. Thanks!

Thank you for the review! We're thrilled that you're enjoying the WASH-Connect app!

If you’re moving somewhere with WASH as your primary laundry service or are a company considering using WASH, RUN THE OTHER WAY. If you are a resident who has to use this app, track your washes and watch your balance. The app feels the need to drain your balance randomly with no transaction history and does it by $2-$10 at a time hoping it’s not noticeable. There is no way to get an actual refund without getting a refund for each individual washer or dryer load you do. They conveniently don’t provide a “transaction” for this in your history, so there’s no way to get a full refund. You can only get a refund for each individual load in case there’s a problem with the washer or dryer. If you do have a problem with the washer or dryer, be prepared to wait 6 months to a year before it’s actually fixed. Have actually witnessed their “techs” sit in the car doing nothing. Didn’t even come into the building to pretend and look at the washer in question. When I contacted support (which took 4 different emails with no response over several months), they quickly blamed it on parts being on back order. How can the part be on back order if you never looked at the machine to know which part to order? Even further, there is no phone number to contact support or to talk with an actual person about these issues, just automated email responses that are no help. Much easier to go to an actual laundromat. This company is a lawsuit waiting to happen.

We’re sorry your experience with the WASH-Connect app didn’t meet your expectations. We’d like to make it right. Please tell us what we can do to improve the app by emailing mobilesupport@washlaundry.com. We sincerely appreciate your feedback.