
WASH-Connect 4+
WASH Mobile Payments
WASH Multifamily Laundry Systems
-
- Free
Screenshots
Description
Mobile payment meets smart laundry!
ONE APP DOES IT ALL
• Convenient mobile pay for laundry
• Check machine availability and get notified when laundry is done
• Tips, Tricks and Laundry Hacks
• Request Machine Service
• In-app Support
FOR NETWORK CONNECTED LAUNDRY ROOMS
See what machines are available and in-use from wherever you are and receive real-time notifications when your laundry completes.
IT’S AS EASY AS 1-2-3
Setup an account and fill in the required fields. Add funds using your credit/debit card and then find the machine you want to use and tap pay.
SUPPORT
Need help? We have multiple ways to reach our support team, day or night. Email us at: mobilesupport@washlaundry.com.
**Mobile pay is only available for WASH-Connect enabled machines**
What’s New
Version 6.1.0
• Bug fixes and performance enhancements.
Ratings and Reviews
Overall not a good system
Our bldg is about 2-3 months of having automated system. So far personally ive had to make 3 service requests. For one thing today’s issue was resolved after 2 phone service calls. I was advised ro uninstall n re install ap which made it work again. This should be listed in your troubleshooting menu. If i would have left it as reported first time for service person to come out it would have been big waste of time for all. First rep should have suggested this. Second the washers don’t really give value during time. Minutes are lost just waiting for water to come into washer. Same with spin cycle. Spin for a minute then nothing for 10 seconds then spin again. Its like system just passing time of cycle without doing anything. Third. Timers not in sync with real time. Get message it’s finished but find put still 6 more minutes to go. Also water lays in little compartments of where to put soap n softner. The only good thing is dryers are more efficient. Lastly when id requested a refund previously service rep made it for me. But then i was able to get it thru ap. Then i kept getting emails about my request. I answered each time saying issues resolved. Finally i got one saying since I didn’t respond my ticket was closed. All in all not on the ball
Developer Response ,
We’re sorry your experience with the WASH-Connect app didn’t meet your expectations. We’d like to make it right. Please tell us what we can do to improve the app by emailing mobilesupport@washlaundry.com. We sincerely appreciate your feedback.
This could be SO much better - revised
Since my first review of Wash, which wasn’t great, I’m revising to 5 stars. To be fair, a lot of the initial problems were due to this being a brand new facility, and it was just plain buggy. The recent update turns this from a sort of ordinary app into a REALLY nice app! The new status feature is wonderful. It just works seamlessly now. Well done, Wash!
(Initial review) First, it IS convenient to be able to pay with your phone instead of having to go to the card machine and load your card. The fact that you have to be standing next to the machines to see if they’re available is sort of stupid as you can easily see them. It’s also really dumb that notifications only work when you’re in the laundry room. Again, I can see the machine. I know if it’s finished. And there’s no timer. Having the machines talk to the app via Bluetooth really only makes it useful for paying and not for monitoring or reminding. For the payment part, it’s good. Update: I know you are supposed to be able to check the status away from the laundry room, but the message is always “no machines”. Additionally, the notification doesn’t show up for a day or two. I know it’s all supposed to work, but it does not. I can only speculate that something is wrong with our laundry room setup as it doesn’t work right for multiple users.
Developer Response ,
Thanks for the latest feedback and the review! Appreciate it!
Happily Surprised!
Heard so many complaints in the past from this app and its developers that when my building association decided to convert to this company and system I was very concerned about the level of service and issues we would be heading into. However, it has been about a year that it has been in place and I have been astounded at how well it has been working. The app has not had any down time that I’m aware, and the machines by and large have not either! The few times that I have had an issue with having paid for a washer or dryer that did not start was dealt with faster than I expected and the money was refunded within a day! If this current app, and the developers and those that monitor the service have and keep this level of attention to the customers, then I give and will continue to give a 5 star rating, and will and will continue to recommend to other building associations this company, their app, and their services. Thanks!
Developer Response ,
Thank you for the review! We're thrilled that you're enjoying the WASH-Connect app!
App Privacy
The developer, WASH Multifamily Laundry Systems, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- WASH Multifamily Laundry Systems, LLC
- Size
- 37.3 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 12.4 or later.
- iPad
- Requires iPadOS 12.4 or later.
- iPod touch
- Requires iOS 12.4 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2023 WASH Multifamily Laundry Systems, LLC
- Price
- Free