Webex 4+

Love the app but would fix a few small things

First, I use this app all day long almost every day and for the most part it works incredibly well. I have tie-ins with things like Sharepoint and OneDrive so it aids collaboration on files. Messaging is quick and I like the hierarchy of Teams and Spaces. They could get a little more creative with permissions but it may add complexity we don’t need.

What we do need is less caching time on the app. If you need real-time changes, like when doing administrative work on Spaces and Teams, it’s much better to use the web interface. Sometimes it will take the app forever to catch up to any changes made either on the web or even in the app itself. It also wouldn’t hurt to have one more level of hierarchy above arenas when things get really busy. Finally, an option to auto-populate team members into a new space (other than just (General) would be a nice option when creating a Space under a Team.

Still, the best messaging app I’ve used since ICQ. 😉

Developer Response ,

Thank you so much for taking the time to share your feedback!

Excellent, But Needs More Table Stakes Features

My organization (ADP Innovation Lab) has been using WebEx Teams since 2020, and moving away from our previous messaging and video providers, this has been a godsend. However, I believe there are still some very basic features that should be supported natively. These can be seen here: 1. Bulk Support for leaving spaces, as opposed to one by one. (For both mobile and web) 2. Native polling support for users, with customizable question and answers. 3. Ability to add custom emojis for reactions (or just more emojis for reactions), AND the ability to react more than twice on a messages. 4. A setting that “Tagged Messages” or “Unread Messages” automatically goes to the top of all messages, even when you have “Favorites” be its own section. Maybe make it’s own section. This comes from having to scroll down to find the notification / person. 5. Having a separate section for unread messages makes me click on the filter and then click on the unread messages, can we make this generally a better UX with one click somehow? 6. If some of the features above aren’t going to be done, maybe link to a store in WebEx to see where you can get bots that have been written to accomplish these things.

Simple and convenient

I prefer using this mobile app over the desktop app. The simple user interface makes it easy to use. There are a lot of tools and integrations that I personally don’t have the authority to use within my organization, but they look like wonderful tools for upper management or training teams to use. My favorite mobile app feature is the ability to input a specific time for my status and availability features. The desktop app does not currently allow that – it only offers times in increments. So if I am a few minutes late for my break, I can hop on my mobile app to put the actual time that I will return.