Zego Resident 4+

App revision recommended

You should revise the app to give the user the option to indicate the apartment number in the description when making a payment to ensure credit is given to the correct payee by the management company. Seven (7) other people live in my building. We all share the same address but everyone in the building has a specific apartment number. Currently the app only reflects the address but no apartment number or the option to indicate an apartment number.

Problems logging in, confusing app design

I tried to log in using Google and Facebook but received an error for both but it didn’t tell me what the issue was. Once I was able to log in using my normal email address and password I was able to acces other features of the app.

I also wish that the rental payment (a recurring monthly payment) was set to what I owe my landlord and I did not have to type it in every time. Even if my previous payment amounts were used to determine how much this recurring payment should be it would be greatly helpful.

I did appreciate that the app presented me with a receipt. I wish I was able to save this to a pdf instead of having to take a screenshot or waiting for an email (which may never be received).

Developer Response ,

Thank you for your feedback! We've passed along your comments to our product team for a future update.

Rent Options

As the customer, I want to be able to view my rent amount on the app more than a day before the draft is set. I get a “bill” in my email from the management company that shows how much, however I’m not able to see that on the app. If the app were updated to reflect the rent amount as soon as it’s available, that would be beneficial.

It would also be convenient if the app had a memos section to where I could comment on the apartment number or if I wanted to pay additional rent concessions.

I’ve lived in apartments all over the world ,and nearly all of them have extremely convenient rent apps. A simple upgrade to this one would improve it and give it 5 stars.

Developer Response ,

Hello, the balance on your account is populated by your property management company. We'd be happy to take a look at your account and answer any further questions. Please email us with your account details at app@gozego.com.