Debonairs Pizza South Africa 4+

Great that sign in isn’t required before placing an order. I like the auto population of my location for delivery address. Your reset password process is so convenient - SMS OTP is a much better option over an email link. It’s a bit confusing to see payment method on the checkout screen when card detail capturing only happens on the next screen. Also, I’d prefer being pushed back to the cart/checkout after changing my password from there, not on the landing screen.

I have been ordering online for a few years. I have had my fair share of terrible service. I stopped ordering anything from debonairs because of continuous bad service and when I call to complain nothing gets done about it. The problem I am facing now is that since I’ve decided to order again because I moved to another town I’m hoping that specific store was a problem and not the company as a whole. The cellphone number to log in cannot be changed under the profile menu. So now I have to log in and order using a number that is no longer in use and possibly belongs to someone else. The robot chat is pathetic no help at all. I ordered and then it shows that the order left the store, after a while I need to rate the delivery and order shows complete. Almost two hours before I received my order. Pathetic service!

Suggestion: Do not allow the driver to be able to mark the delivery as complete. Leave it to the customer. They mark delivery as complete and we receive our orders hours later unable to tell whether it is delivered to another premises etc, and we’ve paid for it online already. The call centre is unable to track the delivery and all the store says is that the order was assigned to a driver. The drivers abuse the app by falsely marking delivery as complete. Do not allow them to do that, we will mark it as received. Allow us to track our orders

This app is ok - it’s convenient and it does work… up to a certain extent. It works when you are choosing and ordering, but that is where it ends - no tracking your order or your delivery. Comparing this to apps like your Checkers 60/60 Debonairs have a looong way to go. The 60/60 app keeps you informed all the way and SMS you as the workflow progress. Debonairs, you tried this, but tracking is always unavailable or I would receive an SMS that the driver is here and the driver only arrive 30-40 mins later (sometimes even later). Other apps like the one mentioned are extremely accurate and even does live tracking. You need to invest in some dev - people don’t like going out anymore and you are either an innovator, follower or you are left behind.