Pick n Pay ASAP‪!‬ 17+

1)The app only gives you an opportunity to rate the order when the driver marks it as delivered. By then you haven’t even opened the items to confirm if everything is there. I’d prefer to go through the items delivered while looking at the order on the app, then only choose to rate it. For now once you dismiss it you never get the opportunity to rate the delivery.
2)While adding items to the cart, it doesn’t show how much you spent so far, unless you open the cart.
3)The delivery time is not reliable, it is too long and it changes multiple times.
4)When the order finally arrived, it has items missing that I paid for, fine I got the refund but it is too inconvenient to get the order 3 hours later with missing items that you wanted to use. It’s rather quicker to go to the store yourself and get the items in less than half the time it takes on this app.
I like PnP because of the Multiply benefits, however, I hardly use this app as there’s always an issue with the delivered items, something missing or order delayed. I rather choose Checkers for the convenience as they always get my orders right and they deliver in about a quarter of the time the time PnP delivers on this app.

I’m rather surprised that this app is so highly rated. Yes, the service is useful, but the app itself is extremely buggy. Constant error screens, and bad UX makes it a very frustrating experience. Today the app signed me out and I can’t log in again, and even the error screen there is nonsensical.

UX issues and bugs include:
- Search is cleared after you’ve viewed an item in the search results
- Substitutions are cleared if you don’t “submit” them within 5 minutes, even though you have selected substitutions already
- After submitting substitutions, the app always goes into an error state, saying the substitutions were not submitted (when they in fact are), then going back into substitutions list shows an empty, broken screen
- Constant “connection lost” error messages when the error is clearly not network related
- Out of stock notification bombardment. Just send one notification when items are out of stock, instead of one for each item.
- The app takes a long time to update the order state, it at all. I’ll get a notification saying the order is at step B, but when you follow through, the app still shows step A, with no way to refresh the screen.

In general, the app is sluggish, and has low quality imagery too. I assume it was not written natively, but instead with a cross platform tool, and it shows.

The customer support from Pick n Pay is unimaginably horrible. I use the app on 3 different occasions, on the 3rd one, my order was not delivered and it took forever for me to get a reduced refund. Here are the problems with pick n pay: 1. Getting hold of the pick n pay online support could take you a whole day and chances are that you will be through to people who cannot help you when you do get through. 2. The online support do not respond to any emails so chance are that you will spend twice the amount you spent on shopping to be able to resolve orders that are not delivered or get a refund, In my case, i spent R593 on shopping and I spent an extra R585 on phone calls to be able to get a refund. 3. Pick n pay will keep promising you a refund is issued and after every 3 days you will have to start the whole process again for a month to be able to get a simple undelivered shopping resolved with a refund if you are lucky. The pick n pay sales after support is so horrible it makes a good app completely useless. Please do not use this app because chances are that when something goes wrong when you shop, you might never be able to resolve it with Pick n Pay.