This app fails on all levels. It doesn’t even provide the most basic feature - to view the menu without placing an order. But it’s also not been quality checked for sure, the number of times I got an Oops in 5 minutes of use is simply unforgivable. And then, the biggest failure of all is that it tells me there are no Kauai stores near me, when I stay 500m from one and 800 from another. It’s almost as if they do not want you to use the app or buy from them. Guys, you need to give a much bigger budget to the app development.

I’ve lost count of how many ‘new apps’ we’ve had to remove and reinstall for a ‘better experience’. Every single time I walk into a branch I am unable to login. This is not a date or internet issue. Minutes before I was just checking my checkers and Starbucks apps, happily redeeming points and streaming a podcast. In an attempt to collect points or browse the menu, I’m consistently unsuccessful. When the cashier asks if I have the app I have to explain that I can never log in to which she pulls a sad face obviously having no other solution. I love Kauai but man this app is relentlessly disappointing. And if I do manage to login to order ahead? I browse to my 3 favourite locations, to which it tells me the first few times that I have none. Then when it does load them, they’re all conveniently offline. What’s the end goal here guys? There’s another level of loyalty that comes with being a Kauai customer because of this but gosh I don’t have the points to prove it. Let’s maybe give the app some unbiased QA?

Worst app ever. I only down loaded it yesterday and tried several times to place an order for collection but each time the app takes forever to load from one page to the next. Lord forbid you switch to another app (like WhatsApp) while your waiting and come back to find that the app has completely frozen. I’ve closed and reopened and deleted and reinstalled many times since yesterday. All with the same result. I finally get to the payment gateway and that also takes ages to load and confirm. I’m not sure why there are sooo many issues. The loss of sales that is caused is considerable. And the funny thing is that my husband has the app and has been using it hassle-free for months. Please fix it. It is infuriating to say the least and really puts me off the entire brand.

Totally stupid that I have to log in each time I want to use the app. Over and over.Also, the delivery address for orders auto-completes and detects my location on this new app and it doesn’t pick up my home address correctly. On the old app I could manually type in my delivery address 100% correctly. On this new app it auto-detects my address and then fills in the incorrect address. I have also placed orders for pick-up on the new app that the store never received. New app is completely useless since I can’t rely on ordering either for collection nor pick-up. The old app was very useful and I ordered all the time. The new app is only helpful to earn loyalty. The ordering functionality is unusable on this new app.