Nando’s SA – Food Order 4+

What’s the point of an App

I placed an order via the App for collection at Brackenfell Nandos. I then received an sms indicating a can collect my order via the drive through at a certain time or collect inside the restaurant ! I obviously opt for collecting via drive through as I wanted to avoid crowded restaurants during this period.

When collecting at the drive through I was then rudely scolded by the woman at the last window who said “All orders needed to be collected inside” But when I tried to explain the app there was absolutely no way of reasoning with the woman.

What’s the point of the app if the people at the restaurant is not going to implement on the ground???!?!

Nandos’s Faerie Glen delivery

I was so disappointed at the service I received on Friday 16 August 2019. I made a delivery order (paid online) and was told to expect it around 18:40. I kept on calling after each hour of waiting and was always promised that it’s on the way. The meal was delivered at around 21:30 only to find that the salad was missing from my order. The driver said he was going to fetch it and apologized. He never returned 😡😡😡. I am really not happy at all. I doubt if I will ever use this service again.

Developer Response ,

The last thing we'd want is for anybody not to get their Nando's, Modiegi. We'd like to get to the bottom of this and fix it. Could you please tell us what happened and email us your contact details to customercare@nandos.com.

Order Instructions

Guys I was so frustrated that you removed the options that allows me to choose which piece 1/4 I want and whether I need extra source or not, after ordering I had to go and explain that I need 1/4 breast and extra source, what a mission, I had to wait while they change my order. When I get home I realize I was looking for Mr.D app- it allows me to do all that and give instructions for my order, sorry for complaining- next time I know where to order.
It’s unbelievable that someone beat you on your own game, I leave it here