Openserve Connect 4+
Your gateway to Openserve
Openserve (Pty) Ltd
-
- Free
Screenshots
Description
Your gateway to information, updates and self-service from Openserve.
Openserve is South Africa’s largest telecommunications infrastructure provider. As the leader in broadband connectivity, we are committed to keeping you connected. Access to information puts you in control of your connectivity needs. The Openserve Connect App is your gateway to information, updates, and self-service functionalities that put you in control.
Our App lets you:
- Check broadband coverage
- Find ISPs details
- Explore ISP deals
- Find ISPs details
- Explore Openserve broadband network services
- Check network status for network outages
- Test the network line
- Wi-Fi Speed test
- Information and troubleshooting guidelines
- Learn about our broadband network
- Place an order for fibre service with Openserve
- Link services to your profile using ONT serial number or using your device camera to capture the serial number barcode
- Request a line speed upgrade from your ISP
- Track faults and orders that are associated with any of your linked service numbers
- Search for an order and add it to your profile so you can easily track progress for new services
- View and show interest in the best Fibre deals
Not yet on the Openserve network? No problem. Download the app, check the coverage map to see broadband options available in your area, and get your home or business connected!
What’s New
Version 5.9.0
Various enhancements and fixes to improve your overall experience.
Ratings and Reviews
Well designed
I like the design, all functions well laid out. Makes it easy to understand and use. Well done.
Not working
I have the latest version of the app. Moved my connection to a new house. I received sms’s that they are connecting my internet today after I arrived at work 40 km away. Chased backed to my house. No one showed up. So I lost a day of work and there is absolutely no way to contact these people to ask them what is going on. Well there is no way to reach the final person down the line. You always end at a person who tells you” they will escalate the order”. Everything’s I try automatically refers me back to the “order” section in the app which is blank after showing “installation in progress”
Update: they have contacted me via email and apologised. Then they ask me send some information and I did. The result. They send me back to the app to make an appointment!!!! THE APP IS NOT WORKING IT SHOWS A BLANK PAGE !!!!
Developer Response ,
Hi NoNoNo47,
We sincerely apologize for the negative experience. Kindly email us at info@openserve.co.za with your question. Please include your Openserve order number, full physical address, and contact information so that we may help you by resolving your complaint.
Lack of info re installation
The tracking information only gives the date the order received and does not show a date for each step, so deliberately vague. Technician did visit however Telkom’s two manholes available were apparently too far away and across a tar road in a complex so no installation took place.
The “planning dept” will contact you I was told. 4 days later still waiting and the tracking info conveniently says “working on it” with no indication how long this will take or whether openserve can actually install and fulfill their order.
No way of contacting openserve to ask, must do it via ISP therefore delaying installation information even further.
App Privacy
The developer, Openserve (Pty) Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Openserve Pty Ltd
- Size
- 82 MB
- Category
- Utilities
- Compatibility
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- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- Copyright © 2020 - Openserve. All rights reserved.
- Price
- Free