ReactPlus 4+

I tested the app before purchasing membership. I held the panic button & probably 3-5 minutes later I get a call from the security officer to tell me he is outside and asked if all is well. I must say this is great 😎 R39 is fairly reasonable compared to other alternatives ! This for sure gives me more than enough peace of mind ❤️

I downloaded this app simply based on an email notification I got from the iStore South Africa. The email said that I’m subscribed to the ReactPlus service and will get billed for R39pm unless I unsubscribe. I can’t remember subscribing but since I recently bought an iPad and paid via credit card I thought, perhaps I opted in for the service unknowingly. If you ever phoned the iStore you’d know how poor their call centre and general customer support are, and so I thought it’s quicker to just login an deactivate the service. After logging in I saw I’m actually not subscribed. So my complaint is that they tricked me into downloading an app (which I’ll delete now) by saying I’ll get charged for a service I never subscribed to in the first place. I should probably have known I should ignore their email but I expected the iStore to be underhanded, just not in this way. So pardon me for believing their mail and watch out for their “methods” to attract clients if you actually plan to make use of their service.

I downloaded the app as part of a free 6 months subscription after getting my iPhone 12 Pro. Followed the prompts until a point where I had to test the panic button, I got an immediate call back from the call centre however they couldn’t give me my exact location. They told me that on their system I am located in Cape Town even though I was in Johannesburg south. They unfortunately couldn’t resolve the location issue and then transferred me to CAPS security for further assistance with my issue. I was kept holding with absolutely no assistance whatsoever. This just shows how unreliable this security App can be and that the customer after sales service for issues is non existent. I don’t recommend this app or company to anyone unless they fix their issues.