Duly Health and Care 17+

The doctors in my opinion are excellent, sorry to say the help that they had on the day of my exam the lady was very hard to understand,broken English couldn’t understand a lot of things that she was asking, who knows if I failed my test or not because I couldn’t understand what she was asking me.
The other thing is that my brother passed away in 2021 I provided a death certificate and letter of office and they refused to talk to me saying that they needed permission!!! They keep sending me a bill but legally the window for that has closed so after at least the eighth if not tenth attempt screw them, they have all the information but refuse to talk to me.

Since the change from DuPage Medical Group to Duly Healthcare, contact with the doctor’s office has become onerous with the central system screening all calls and wanting private information before allowing contact with the people in the doctor’s office. The email contact system is questionable because, while the email is addressed to the doctor, the screening process allows multiple people to read it. Understanding that the doctor cannot possibly answer each email sent, why isn’t there a contact list for the doctor’s nurses. Why am I receiving “Wellness Visit” solicitations from Duly in my doctor’s name when that was done in January? I am certain that my doctor is not initiating these messages. Is Duly really trying to increase revenue by asking doctor’s to provide unnecessary appointments?
Why does the website no longer provide historical charts of lab results? They were available before you changed the system and were very helpful in quickly viewing changes between test results. It made patients able to assist doctor’s in their health care by having reasonable questions about trends.

The Duly system has been in place for several months now and it has not improved. I am not sure if this is because of the new affiliation with North Shore instead of Edwards-Elmhurst, but I would definitely be interested in an answer to why things have downgraded since the change.

Had appointment today at the Duly on 174th and Lagrange rd. Appointment was for 3:45, left my house 3:00, I live in Steger. Traffic was horrible, got to appointment at 3:52 or 3:53 , attempt to check in reception tells me the dr. has a 10 minute late period, meaning if you are 10 or more minutes late you have to reschedule, now at this time I probably was 10 or more minutes late because firstly the line to check in was backed up to the door and secondly no one in the dr’s office would answer the phone, so reception had to walk back to his office. That is a horrible way to run a business. I absolutely agree everyone’s time is valuable and I appreciate that, also I can’t control traffic, and for this doctor not to see me because I was 10 minutes late is very very sad !!!!