Love to shop but can’t stand the queues? Want to be part of the future of shopping? Be part of the new way to shop at Sainsbury’s - all you have to do is scan, bag and go!
• Download the Smartshop app to register – you’ll need to have your nectar card ready
• Scan items you want as you walk around the store
• Pack your items as you shop
• Pay in a flash and feel like a VIP at one of our SmartShop checkouts
* Or pay with Apple Pay!
You can use SmartShop on your mobile data or our free in-store WiFi, where available.
Smartshop is currently available at over 100+ Sainsbury’s stores across the UK, with more stores being added all the time.To see if SmartShop is available in your store, just tap the ‘Find a SmartShop store’ button in the app, or visit http://stores.sainsburys.co.uk and apply the ‘SmartShop’ filter within ‘Customer facilities’.
WHAT OUR CUSTOMERS ARE SAYING
• "Flawless! Quick, easy, simple to use"
• “SmartShop has revolutionised my weekly shop”
• “SmartShop was really convenient”
WHAT THE MEDIA HAVE SAID
“We were genuinely impressed at the ease and accessibility of the till-free shopping experience.”
– The Independent
“It was an incredibly easy process - and something that I, a tech savvy early adopter, would happily do again.”
– Gizmodo UK
“[…] the future works remarkably well.”
– The Telegraph
KEEP IN TOUCH
If you have any feedback about the app or your SmartShop experience, please email us at email@example.com
*SmartShop checkouts are not available in our mobile pay stores, as these are Apple Pay in-app payments only.
We're supporting nectar discounted pricing! Simply scan a discounted item and see the savings in your basket!
Ratings and ReviewsSee All
So far so excellent
After reading some of the other reviews I was wary of trying this. I’ve used the Waitrose scan and pack service for a long time now but find the Sainsbury’s version even better. The scanning of barcodes within the app is very fast and accurate. So far all the prices have come up correct compared to what the shelf says too.
My only minor niggle is that my local store only has 8 self scan machines and of those only 1 is now dedicated to Smart Scan. There are often queues for these machines even at times when you’d expect it to be quiet. Whilst you can finish your shop and pay at any of the self scan machines it would be a really nice feature if you could just pay using Apple Pay directly within the app and not have to use a terminal at all. Not sure if that’s possible or how they’d know the difference between genuine customers and brazen shoplifters though! It would also be handy if any Nectar vouchers could be stored and redeemed from within the app. I often go out without my wallet as I use Apple Pay so frequently forget to take any paper vouchers with me.
App needs work and staff need training
Have used the App 5 times and on three occasions there have been problems. On the first occasion there was a long queue at the self service checkout because only three of the ten checkouts were open. This was frustrating because we had walked past four normal staffed checkouts with no customers. As we had a large shop, I had no desire to empty all my bags and get items scanned by an operator. On the second occasion we were asked to contact staff to get items checked, but the only staff member was busy. By the time she was free another customer had stepped up to our checkout and cancelled all items in our shop, but the staff were unable to process our transaction. After calling 5 separate members of staff the situation was eventually resolved but it took around 20 minutes. On the third problematic event we were again asked to contact a member of staff to check shopping, but the member on duty did not know what to do and had to call a further 2 staff members to resolve the issue. I have no issue with checks, but the member of staff on duty must be trained properly. Three problematic shops out of five is not a good record.
Operational problems ruin the experience
I had been using SmartShop 4 times without any issues on a large shop, and really enjoyed not having to offload all my items at the till, and reload my bags a few minutes later.
Today, after my shopping, an error got displayed on my screen “we need to quickly check some of your items, don’t worry you’ll be on your way in no time”... Unfortunately, in the Sainsburys Upper Norwood Shop, only one member of staff was trained at the Self checkout to know how to deal with the problem, and none of 2 handheld devices he had to use to unblock me from paying didn’t work. I had to offload all my neatly packed bags at the till which was very frustrating, and made me lose all my trust in the service in a matter of minutes:
Why should I bother using the service if there’s a risk that I will have to use the till anyway at the end?
As a customer, how can I trust a system when I don’t understand the underlying reasons when I can proceed to pay, and when an error is going to get displayed?
How can I trust this service if your staff (the self checkout area dedicated staff) isn’t trained?
I hope you can improve this service, train your staff better, and provide them with handset that actually work, so they can troubleshoot issues!
Until then, I don’t feel like I will continue using the App, plus, the screen seems to be stuck showing this error message now, since I couldn’t terminate the shop.
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.