GCash 17+

This app is in need of updating to make it work properly. No amount of troubleshooting, rebooting phone can fix sluggish performance. Top up load, or pay bills, each section loads painfully slow, 10s of seconds go by waiting for the keyboard to appear so you can type. The app gets slower to use every time I use it. You have to wait 30 or 40 seconds for numberpad to appear to enter the amount of a bill. When you click on a field it should be usable instantly, that's how a proper app works... Not GCash though. Trying to pay by QR is not fun. Often now the stupid QR reader just stares forever at the QR but can't process it. It's embarrassing to use it when there is a queue as it will always let you down. Then to cap it off we are getting half a dozen spam messages / notifications from GCash everyday now trying to trick us into using one of their 3rd party services. Why in the last 2 months these notifications have increased so much I don't know. Never used to be an issue but they are relentless in notifying of offers and such from third parties. I don't like it, and no other financial service app I use does the same, this is scummy by GCash. No options to disable them either, so may have to disable them by not using GCash at all. Fix your app and stop the spammy behavior. We registered our numbers to cut down on spam and look at GCash just trolling us now with 20 to 30+ spam notifications every week.

This app gets so many negative reviews but it’s actually not that bad. It’s really made things more convenient. I get to avoid long lines especially in banks, since you can deposit using this app. You just have to go cash in through machines and other partner establishments which have no lines usually. It has also been a great help during the quarantine. Also there’s no convenience fee when paying bills when using their service unlike other apps where they charge you for it. I did encounter times where deductions to my fund were made despite transactions failing but i contacted customer service and filed a form and was refunded (just provide proof and you’re good). There was also one time where I cashed in to a wrong account (I typed a wrong number) with 15k and called the customer service and they were able to transfer it back to my correct account (again just provide proof like transaction numbers and receipts and you’re good). Yeah those took some time but it’s typical in our country to have slow processing when it comes to these things so it was understandable. I also like the plant a tree thing they have in the app.

A few weeks ago, I lost my sim card. I reported it to Gcash immediately and they disabled my account “for safety purposes” they said. So I created a new one. This new one works just fine however, I was worried that having two Gcash accounts may cause confusion to my family/friends so I requested the old account to be deleted. For weeks, different agents and I have been exchanging emails and I found it very inconvenient since I already submitted all the requirements via their website. Yesterday, I was informed that the account that I requested to be deleted is already deleted. When I tried using my NEW gcash later that day, I can’t access it. So I tried uninstalling then installing gcash again. After inputting my new number, I was given option to either create a new account or recover an old account. I tried the second option but it won’t go through and I always encounter an error. This is so confusing to me especially because I have funds in this new account. I didn’t know you guys could just delete accounts without going through the standard process!! When the reason you initially didn’t want to delete my old acc was because I have like 2 pesos in it. Sablay talaga kayo. Your agents are unprofessional and you have no regards to your “valued” customers. I thought I already know what to expect from you but this is still disappointing. You’re breaking your customers’ trust in different ways. Ang sakit sa ulo.