I love our Arby’s and I love eating there. I signed up because that way I can send my husband in sometimes, to pick up an order and all he has to do is drive up and pick it up. We went yesterday. I ordered ahead, it worked out perfect, except for one thing. If I would’ve went inside and ordered rather than ordering on my phone and (then setting in inside enjoying it), it would’ve been cheaper for me. You have specials on the windows, and order board, but you don’t have them on your order form, on the internet, for us to order. The two sandwiches were six dollars inside on the order board, but when we ordered them through the Internet, they were three dollars more. So I guess from now on we’ll have to just wait till we get there and go in to order. And if I have to order and have my husband pick it up, we will have to order someplace. (He is not able to figure everything out, so I order ahead and just having him pick it up, when we do it that way). I’ve heard other people complain about that too. If you’re going to have sandwiches two for six inside, you don’t put them at a higher price because they’re on the Internet. Food was good, service was good and the place is always clean! So I guess we always go inside in order and if we’re in a hurry, and have to order and have him pick it up, we won’t be ordering. Thank you! My favorite place to eat, but now, only if we have the time to go in.

Updating my review again, and things are really looking up. Changing from 1 star to 4, and will go to 5 if the trend continues. I haven’t been getting a bunch of already-expired offers lately. But I did get a VERY high-value offer. Used it tonight, ordering via the app as required (app or online only). Everything was easy and intuitive, and the food was fresh, hot and really tasty. Friendly and attentive staff, too. But just in case the “says closed at 9:20 when location is really open till 10” bug wasn’t fixed yet, I made a point of ordering before 9 (namely 8:50), but had no problem scheduling for 9:15. OLD REVIEWSUpdated: Changing from 2 stars to 1 because it’s gotten even worse. I periodically get a notification that I have new offers available, but when I look at them they ALL expired LAST month. Plus, when I contacted them about the experience described in my original review (below), it promised I’d get a response, but I haven’t. And I checked spam. I suppose it’s possible they called and didn’t leave a voicemail, but I highly doubt it. Got an email saying, “Hurry, your free sandwich offer is outta here (expiring)!” The app and web both told me that location near me is open until 10pm ever night. In my car outside the open-as-expected location at 9:20pm, I started placing the order, but the app wouldn’t let me check out, telling me that the location is closed?! But that I’m free to place the order for 10:15am the next morning! Counter person inside says sorry, but she has no way to give me my free sandwich if the offer says it requires online ordering. The only reason for two stars instead of one is because the other time I used the app (for lunch) it worked OK and gave me a good deal. But come on, “location closed, can’t order for tonight” when it’s a high-value online-order-only deal and the store was actually still very much open?

I am frustrated with the Arby’s app. I just hope they care a little about the reviews coming in. It was working great when I first got it, I used it for about 3 weeks with no issues. Loved the 50% off coupon given a few weeks ago! Love the deal on the $1 sliders. I am unable to use the app anymore. It crashes EVERY time I try to go to my cart. I can’t clear the cart out. I can add items to the cart, but when I tap the cart icon the app force crashes every time. I can’t sign out of my account which I think might be a temp fix for the issue. So I have to delete and reinstall the app again, and I hope I remember my sign on information. Seriously you guys are a major fast food app you should have this figured out by now. If you could fix this issue I would give 5 stars because other than this, the app is useable and the UX isn’t bad. The weekly offers are great. I do wish there were more options such as ability to add needed sauces to order. You give them away for free inside so why can’t I have an option on the app? I also very much dislike there only being two options to get your food. Immediately or 30+ min later. I never get to the store at the right time. I always end up having to wait, sometimes 10+ minutes for my order even when I placed the order 15 minutes ago.

I recently ordered some food online at my nearby Arby’s and for some reason it said that the foods gonna be ready by 10 AM the next morning. I of course did not even show up the next morning but I even called the restaurant and some employee there stated that I can cancel online which you can’t and this is the only restaurant that you cannot cancel the order. I will never use this app ever again which I’m going to uninstall this app and I’m going to not come to Arby’s anymore because they got rid of a lot of things. I am not sure why they got rid of Pepsi and went to Coke but Pepsi out sells Coke so I’m not sure why they would switch. Arby’s has lost a lot of customers lately and there is one restaurant that’s near me which is on Sherman that is one of the worst locations ever because they shut down the ordering system for a long time and that’s probably why their whole system is all screwed up telling customers of their food we ready the next morning. Also the associate or employee or whatever they are called stated that I can order from another location well I just paid for the food so not sure why they would not help me out they were no help at all and cannot even tell me on how to cancel the order.I then had to contact Arby’s by phone which I do weighed wait to I then had to contact Arby’s by phone which I had to wait about 45 minutes which I don’t think there’s a lot of people that actually called the corporate office but it was a waste of my time calling waiting 45 minutes and I don’t think I got a refund as of yet. There should be a way to cancel in the app as other restaurants have that enabled in the app and you can actually call the restaurant and they can actually cancel it from their end not sure why Arby’s don’t have that set up