Air France - Book a flight

Name: Air France - Book a flight
Rating: 4.8 (78647 reviews)
Author: Societe Air France S.A.

Manage trips and travel smart

Free

79K Ratings
Ages

4+
Years
Category

Travel
Developer

Societe Air France S.A.
Language

EN
+ 9 More
Size

396.2
MB

Meet a pocket-sized travel assistant designed to help you at every step of your journey. From booking a flight, checking in, and receiving real-time flight updates to managing your Flying Blue account, the Air France app is your must-have travel tool. BOOK A FLIGHT Book your ticket for any of our destinations using your preferred secure payment method. To save time on future bookings, simply add your contact information to your profile, and we’ll prefill your details. OBTAIN YOUR BOARDING PASS Check in, select your seat, and obtain your boarding pass directly in the app. STAY INFORMED Turn on notifications and get real-time flight updates and exclusive content about your destination. You can also share your flight status with your loved ones to stay in touch with those on the ground. MANAGE YOUR BOOKING Need to review your ticket conditions, update your contact information or make a last-minute change to your booking? Manage your booking seamlessly directly in the app. ENHANCE YOUR TRAVEL EXPERIENCE Go the extra mile and add one of our extra travel options to your booking with a simple click (seat selection, special meals, lounge access, and more). A SPECIAL SERVICE FOR YOUR CHILD Is your child traveling alone via the trusted Kids Solo service? Track and manage their journey directly in the app. ACCESS YOUR FLYING BLUE ACCOUNT Check your Miles balance, book a rewards flight, modify your profile, and access your virtual Flying Blue card!

Ratings & Reviews

4.8

out of 5

79K Ratings

The “Scan Document” feature has no “Scan” button. Also…
07/31/2024

YoloToy
Firstly, I was unable to enter a second passport’s information correctly using the app. I ended up having to log on to the actual website. Mind you, I have been a member of Flying Blue for two decades, and had both passportd keyed in twenty years ago. Why did your system delete a whole second passport from my account?Returning to the app, I was prompted to add an image of my passport. It took me a moment to figure out why the scan screen partly grays out the actual window— you don’t explain positioning to the user anywhere. And worse: post-scan, I now see that the app has entered my name completely misspelled! So I had to correct that… Another minute of unnecessary frustration. Lastly, I must mention: my one current booking, although listed on the app, is missing from my AirFrance account in the browser window of the same account. What’s even more disturbing, despite entering the booking number several times onto the website, AirFrance refuses to recognize its existence, which I find troubling. (And yes, I typed the capital “O” correctly— why you put “O”s into a booking number instead of a more sensible zero “0” is frankly unintuitive!)

Developer Response
Hello and thank you for your feedback. We're really sorry to hear that you didn't have a good experience with our application. Our mission is to provide excellent customer experiences. We have taken your comments into account and will endeavor to make improvements accordingly. The Air France Mobile team.
The “Scan Document” feature has no “Scan” button. Also…
07/31/2024

YoloToy

Firstly, I was unable to enter a second passport’s information correctly using the app. I ended up having to log on to the actual website. Mind you, I have been a member of Flying Blue for two decades, and had both passportd keyed in twenty years ago. Why did your system delete a whole second passport from my account?Returning to the app, I was prompted to add an image of my passport. It took me a moment to figure out why the scan screen partly grays out the actual window— you don’t explain positioning to the user anywhere. And worse: post-scan, I now see that the app has entered my name completely misspelled! So I had to correct that… Another minute of unnecessary frustration. Lastly, I must mention: my one current booking, although listed on the app, is missing from my AirFrance account in the browser window of the same account. What’s even more disturbing, despite entering the booking number several times onto the website, AirFrance refuses to recognize its existence, which I find troubling. (And yes, I typed the capital “O” correctly— why you put “O”s into a booking number instead of a more sensible zero “0” is frankly unintuitive!)
Developer Response 08/08/2024
Hello and thank you for your feedback. We're really sorry to hear that you didn't have a good experience with our application. Our mission is to provide excellent customer experiences. We have taken your comments into account and will endeavor to make improvements accordingly. The Air France Mobile team.
No flight status notifications & needs accessibility improvements
Jul 9

goalball
I booked a flight online before downloading the app. After I signed in, the app was able to locate my tickets & show me all the info such as flight times & terminal. The first issue is what seems to be a disconnect between my bookings & flight status tabs. For some reason, the app isn't setup to simply show me the flight status for my next flight. I actually have to perform a search to find my flight. Even worse, if I close & open the app, I have to repeat my search. Google search or a flight status app will do this & much in a more convenient way. The entire point is for customers to download the Air France app so all the info is available at my fingertips.Another issue with the flight status, is that the app does not give me a notification that my flight time has changed. The only notification I got was that boarding will begin soon, & it was based on the original departure time, not the new time. This is terrible!!! How can the airline's own app not be able to inform passengers of a change for the departure time. This makes the app less dependable.Last, but not least. Every image & button in the app all have the same accessibility label, "AF2023." I'm not sure why. There is no connection between the same label & any of the elements in the app. I hope Air France is taking a note of this & works with the app to add relevant labels to each image & button.
No flight status notifications & needs accessibility improvements
Jul 9

goalball

I booked a flight online before downloading the app. After I signed in, the app was able to locate my tickets & show me all the info such as flight times & terminal. The first issue is what seems to be a disconnect between my bookings & flight status tabs. For some reason, the app isn't setup to simply show me the flight status for my next flight. I actually have to perform a search to find my flight. Even worse, if I close & open the app, I have to repeat my search. Google search or a flight status app will do this & much in a more convenient way. The entire point is for customers to download the Air France app so all the info is available at my fingertips.Another issue with the flight status, is that the app does not give me a notification that my flight time has changed. The only notification I got was that boarding will begin soon, & it was based on the original departure time, not the new time. This is terrible!!! How can the airline's own app not be able to inform passengers of a change for the departure time. This makes the app less dependable.Last, but not least. Every image & button in the app all have the same accessibility label, "AF2023." I'm not sure why. There is no connection between the same label & any of the elements in the app. I hope Air France is taking a note of this & works with the app to add relevant labels to each image & button.
The worst app ever
01/16/2019

BZhor
It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.
The worst app ever
01/16/2019

BZhor

It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.
Misleading advice
Feb 23

Swenix2
I was due to fly back from Paris to San Francisco on a flight at 10:25 AM tomorrow morning. I was checking for an upgrade at about 8 o’clock this morning and they told me that I wouldn’t be able to find one until 1025 or later. Fortunately, I went back to my computer to try to access the upgrade ahead of time because I was worried that I would miss it. At about 1015. I saw an upgrade available and indeed there were only two seats left where I was told at 8 o’clock this morning that they were 12. I took one of the two seats. It wasn’t a window seat as there was none available and that’s what I would’ve preferred. However, I was able to get one. I’m sure that if I’d waited till 1025 I would not have had a seat the information the person gave me this morning misdirected me and almost caused me great disappointment. I am disappointed in Air France for basically almost tricking me out of the upgrade.

Developer Response
Hello, we sincerely regret the inconvenience you experienced with our application. Your feedback is valuable and helps us improve our service. We are currently investigating the issue you reported. We thank you for your patience. Kind regards, The Air France Mobile team.
Misleading advice
Feb 23

Swenix2

I was due to fly back from Paris to San Francisco on a flight at 10:25 AM tomorrow morning. I was checking for an upgrade at about 8 o’clock this morning and they told me that I wouldn’t be able to find one until 1025 or later. Fortunately, I went back to my computer to try to access the upgrade ahead of time because I was worried that I would miss it. At about 1015. I saw an upgrade available and indeed there were only two seats left where I was told at 8 o’clock this morning that they were 12. I took one of the two seats. It wasn’t a window seat as there was none available and that’s what I would’ve preferred. However, I was able to get one. I’m sure that if I’d waited till 1025 I would not have had a seat the information the person gave me this morning misdirected me and almost caused me great disappointment. I am disappointed in Air France for basically almost tricking me out of the upgrade.
Developer Response Feb 25
Hello, we sincerely regret the inconvenience you experienced with our application. Your feedback is valuable and helps us improve our service. We are currently investigating the issue you reported. We thank you for your patience. Kind regards, The Air France Mobile team.

Discover a more personalized way to travel. Explore our redesigned Deals screen and find offers curated to inspire your next adventure. Stay close to the journeys that matter. Track your saved flights effortlessly: open Flight Status, save your flight, and follow it from takeoff to landing with Live Activities on your iPhone Lock Screen. This update also includes bug fixes and performance improvements. Having trouble? Please take a minute to share your feedback. Thank you for choosing Air France.

Version 16.5.0

Dec 15

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
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Data Linked to You

The following data may be collected and linked to your identity:
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Data Not Linked to You

The following data may be collected but it is not linked to your identity:
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