One Medical

Name: One Medical
Rating: 4.9 (49808 reviews)
Author: One Medical Group, Inc.

Primary & 24/7 on-demand care

Only for iPhone

Free

50K Ratings
Ages

13+
Years
Category

Medical
Developer

One Medical Group, Inc.
Language

EN
English
Size

247
MB

iPhone

One Medical is reimagining the doctor’s office. Our app makes it easy to get primary care for your body and mind right from your phone. Need to schedule an appointment with your doctor? Request a prescription renewal? Get answers to a medical question in the middle of the night? With One Medical, your doctor’s office is at your fingertips, 24/7. Here’s some of what you can do in our app: • Schedule an in-office or remote visit in a state where we have offices • Get 24/7 on-demand care nationwide with Treat Me Now and Urgent Video Chat at no extra cost • Receive reminders for upcoming visits and service recommendations • Send and receive secure messages with a provider • Request prescription refills and renewals • Access your health records and care plans • Sync your data with Apple Health • Manage bills, copays, and insurance • Find offices close to where you live, work, and travel Only One Medical members can access the app. Download the app and join One Medical today. About One Medical We’re a membership-based primary care practice designed around your needs and your life. We accept most major health insurance plans, including Medicare. Our providers take the time to get to know you and work with you on your health goals, so you feel seen, heard, and cared for. We have primary care offices in many U.S. cities and offer 24/7 on-demand virtual care, so exceptional care is always within reach — from preventive care and mental health to illnesses and injuries. All One Medical patients enjoy: • Compassionate providers who take time to listen • Appointments that start on time • Drop-in lab services at One Medical offices • Referrals to top specialists when needed Learn more about membership at onemedical.com or ask your employer if One Medical is one of your employee benefits.

Ratings & Reviews

4.9

out of 5

50K Ratings

Update made app useless for an iPhone 7
05/27/2024

Zarafa
I have had One Medical for several years & have liked the service & the app. But now I cannot open the app because it works only with iOS 16. I have an iPhone 7 which won’t upgrade to iOS 16. This is REALLY disappointing as it makes the app useless. The app tells me to upgrade but when I hit “upgrade” it takes me to App Store where I’m told to open the app. When I hit “open” I’m back at the app telling me to upgrade.Update: since writing above I’ve been locked out of my account on my computer & told to change password but it doesn’t send the password reset. I wrote to tech support at One Medical & have not gotten a response. Also, I originally submitted this review a day ago & it has not shown up on the App Store. What’s with that? I’ve been really happy with One Medical up til now & recommended it to others. But all these tech problems are frustrating.

Developer Response
Hi Zarafa, thank you for reaching out and we appreciate your feedback. Please let us know if you are still having issues with accessing your account by messaging techsupport@onemedical.com. We can further troubleshoot and assist you with your concern. Thank you!
Update made app useless for an iPhone 7
05/27/2024

Zarafa

I have had One Medical for several years & have liked the service & the app. But now I cannot open the app because it works only with iOS 16. I have an iPhone 7 which won’t upgrade to iOS 16. This is REALLY disappointing as it makes the app useless. The app tells me to upgrade but when I hit “upgrade” it takes me to App Store where I’m told to open the app. When I hit “open” I’m back at the app telling me to upgrade.Update: since writing above I’ve been locked out of my account on my computer & told to change password but it doesn’t send the password reset. I wrote to tech support at One Medical & have not gotten a response. Also, I originally submitted this review a day ago & it has not shown up on the App Store. What’s with that? I’ve been really happy with One Medical up til now & recommended it to others. But all these tech problems are frustrating.
Developer Response 06/03/2024
Hi Zarafa, thank you for reaching out and we appreciate your feedback. Please let us know if you are still having issues with accessing your account by messaging techsupport@onemedical.com. We can further troubleshoot and assist you with your concern. Thank you!
For the love of god fix family logins
02/18/2022

yellahella
This has been issue I’ve raised for a few years. And was told it would be changing. With our first child we where told that I would need to use a different email address, and log in and out of the app to go between their information and mine. Two separate accounts.Then with the second child three years later, it continues to be unresolved and we have to use a THIRD email address, logging in and out. Add my partners membership and this one App has us logging in and out with FOUR different email addresses in order to access a significant aspect of what we are paying One Medical to be a part of: convenience. Making and changing appointments, video visits , lab results, messaging care providers etc. Permissions and multiple accounts under one login has been solved. It is wild to me as someone who works in Tech that this is still the experience for One Medical. If My Chart and our local hospital systems can figure this out, why is One Medical not making similar changes. HIPPA already addressed child/parent privacy concerns so that cannot be the issue. Please please please fix this. I want to switch profiles within the App without having to log in and out. And remember which email address I used for which person.
For the love of god fix family logins
02/18/2022

yellahella

This has been issue I’ve raised for a few years. And was told it would be changing. With our first child we where told that I would need to use a different email address, and log in and out of the app to go between their information and mine. Two separate accounts.Then with the second child three years later, it continues to be unresolved and we have to use a THIRD email address, logging in and out. Add my partners membership and this one App has us logging in and out with FOUR different email addresses in order to access a significant aspect of what we are paying One Medical to be a part of: convenience. Making and changing appointments, video visits , lab results, messaging care providers etc. Permissions and multiple accounts under one login has been solved. It is wild to me as someone who works in Tech that this is still the experience for One Medical. If My Chart and our local hospital systems can figure this out, why is One Medical not making similar changes. HIPPA already addressed child/parent privacy concerns so that cannot be the issue. Please please please fix this. I want to switch profiles within the App without having to log in and out. And remember which email address I used for which person.
Amazing service
Sep 16

Scout#1234
I am so glad I chose to use this service! it is the best online experience with a health professional I have had! I will continue to utilize the service because not only was my experience with the online dermatologist, extremely detailed and she spent longer than 30 minutes with me. I feel that I got the best evaluation I’ve gotten in years and this was better than seeing someone in person. This is worth the money and this is definitely something that people should know more about and utilize because the waiting time was less than 20 minutes and I had requested an immediate appointment and the amount of time that I was able to spend with the Dr was so much longer than what I would get from seeing someone in person, for example of Virginia Mason.

Developer Response
Hello Scout31234, thank you for taking the time to let us know you had a great experience with us - we appreciate the opportunity to provide you care! We always appreciate hearing feedback from people about their experience with One Medical, and if you have any other feedback for us, please send us a message at feedback@onemedical.com.
Amazing service
Sep 16

Scout#1234

I am so glad I chose to use this service! it is the best online experience with a health professional I have had! I will continue to utilize the service because not only was my experience with the online dermatologist, extremely detailed and she spent longer than 30 minutes with me. I feel that I got the best evaluation I’ve gotten in years and this was better than seeing someone in person. This is worth the money and this is definitely something that people should know more about and utilize because the waiting time was less than 20 minutes and I had requested an immediate appointment and the amount of time that I was able to spend with the Dr was so much longer than what I would get from seeing someone in person, for example of Virginia Mason.
Developer Response Sep 17
Hello Scout31234, thank you for taking the time to let us know you had a great experience with us - we appreciate the opportunity to provide you care! We always appreciate hearing feedback from people about their experience with One Medical, and if you have any other feedback for us, please send us a message at feedback@onemedical.com.
Feedback on the Care Plan Tab
09/26/2024

saymylastname
I’ve noticed that the Care Plan tab currently shows every action item, even when some of them are multi-step tasks. For example, I have three referrals to schedule, but the only option to ‘mark it done’ is after I’ve completed the visit, not when I’ve scheduled the appointment. This leads to pending tasks lingering for months, especially for labs that are scheduled months ahead, which makes the task list feel overwhelming.It would be very helpful if I could mark tasks as ‘scheduled,’ and input the date of the appointment. This way, the badge number on the Care Plan tab could decrease based on how many appointments are scheduled. For labs or other items that can’t be rushed (e.g., a lab due in three months), the same process would work well. This feature would allow me to keep track of upcoming tasks more easily and ensure the Care Plan reflects real-time progress.Thank you for considering this improvement!
Feedback on the Care Plan Tab
09/26/2024

saymylastname

I’ve noticed that the Care Plan tab currently shows every action item, even when some of them are multi-step tasks. For example, I have three referrals to schedule, but the only option to ‘mark it done’ is after I’ve completed the visit, not when I’ve scheduled the appointment. This leads to pending tasks lingering for months, especially for labs that are scheduled months ahead, which makes the task list feel overwhelming.It would be very helpful if I could mark tasks as ‘scheduled,’ and input the date of the appointment. This way, the badge number on the Care Plan tab could decrease based on how many appointments are scheduled. For labs or other items that can’t be rushed (e.g., a lab due in three months), the same process would work well. This feature would allow me to keep track of upcoming tasks more easily and ensure the Care Plan reflects real-time progress.Thank you for considering this improvement!

What's new? • Minor bug fixes and improvements If you're enjoying using the app, please leave us a review! Having problems with the app or have suggestions to make it better? Let us know at techsupport@onemedical.com.

Version 4.69.1

5d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
- Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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