Priority Pass™

Name: Priority Pass™
Rating: 4.8 (452434 reviews)
Author: Priority Pass Ltd

Access lounges worldwide

Free

452K Ratings
Ages

4+
Years
Category

Travel
Developer

Priority Pass Ltd
Language

EN
+ 13 More
Size

215.8
MB

Download the Priority Pass™ app today to access the original and market-leading airport experiences programme. Activate your account in the Priority Pass™ app in just 2 easy steps, giving yourself access to airport lounges and travel experiences in over 700 airports worldwide. Choose from an ever-growing range of premium experiences – from spas to sleeping pods to dining – to help elevate every journey into something special. •Enjoy contactless entry with your Digital Membership Card •Stay up to date, check your current membership entitlement and visit history •Search for lounges and experiences, and save your favourites •Unlock more with access to additional Travel Services and benefits that enhance your travel journey Enrich your airport experience with the Priority Pass™ app.

Ratings & Reviews

4.8

out of 5

452K Ratings

Nothing seems to work here
05/28/2022

JustiLeague
I’m trying to activate my membership and I’ve follow the instructions to do so on the app. I’ve tried to activate by membership number and it couldn’t finish the activation process. There were no error to inform me what went wrong, I submitted the form and there was no feedback at all. The technical issues with the activation flow and sign up is utterly disappointing and this app is completely unusable. Please spend more time on testing before releasing this kind of products to consumers. I then tried to submit a feedback regarding this issue online and there were issues submitting this issue online too. Honestly nothing seems to work here and I really wonder what are they even doing?!
Nothing seems to work here
05/28/2022

JustiLeague

I’m trying to activate my membership and I’ve follow the instructions to do so on the app. I’ve tried to activate by membership number and it couldn’t finish the activation process. There were no error to inform me what went wrong, I submitted the form and there was no feedback at all. The technical issues with the activation flow and sign up is utterly disappointing and this app is completely unusable. Please spend more time on testing before releasing this kind of products to consumers. I then tried to submit a feedback regarding this issue online and there were issues submitting this issue online too. Honestly nothing seems to work here and I really wonder what are they even doing?!
Okay app
12/14/2018

SillySillyGame
The app seems to work just fine. I’ve been enjoying this lounge program and app for almost four years. It’s great to have lounge access in so many airports, especially since Amex lost so many of its airline lounge partners. I have long been frustrated about such limited lounge access when I’m in Australia. The $36 credit Priority Pass has arranged at various cafes and bars in that country’s airports are a welcome compromise. Prior to this recent update (Dec 2018), I could have rated the app more favourably, however... the good people at Priority Pass have recently decided to lunch a discount program, whereby we members are offered small discounts (10% off this or that, buy a 30 min spa treatment and receive an extra 5 mins, etc). Discounts are great, but unfortunately they’ve shoved them into the same section as the lounge listings. Case in point: check airport LGA (NY/NJ LaGuardia). It looks as though you have options at three terminals. But after you waste 10 mins with your slow airport data, you realise there are no actual lounge partners; just 10% discount coupons at places you wouldn’t care to shop. I understand the need for PP to build additional revenue streams, but could they (you) please not do it in a way that compromises the usability of your program and app..?! Maybe move offers to a different tab, where I can choose to peruse or ignore them. Cheers.

Developer Response
We’re sorry to hear this. Please send us details to mobile@prioritypass.com & we'll look into why this might be happening on your device. Please tell us what device you’re using, what version of the Priority Pass app you’re using, what version of operating system you’re using on your phone, what language your phone is set to & your user name. Many thanks, Leah
Okay app
12/14/2018

SillySillyGame

The app seems to work just fine. I’ve been enjoying this lounge program and app for almost four years. It’s great to have lounge access in so many airports, especially since Amex lost so many of its airline lounge partners. I have long been frustrated about such limited lounge access when I’m in Australia. The $36 credit Priority Pass has arranged at various cafes and bars in that country’s airports are a welcome compromise. Prior to this recent update (Dec 2018), I could have rated the app more favourably, however... the good people at Priority Pass have recently decided to lunch a discount program, whereby we members are offered small discounts (10% off this or that, buy a 30 min spa treatment and receive an extra 5 mins, etc). Discounts are great, but unfortunately they’ve shoved them into the same section as the lounge listings. Case in point: check airport LGA (NY/NJ LaGuardia). It looks as though you have options at three terminals. But after you waste 10 mins with your slow airport data, you realise there are no actual lounge partners; just 10% discount coupons at places you wouldn’t care to shop. I understand the need for PP to build additional revenue streams, but could they (you) please not do it in a way that compromises the usability of your program and app..?! Maybe move offers to a different tab, where I can choose to peruse or ignore them. Cheers.
Developer Response 12/20/2018
We’re sorry to hear this. Please send us details to mobile@prioritypass.com & we'll look into why this might be happening on your device. Please tell us what device you’re using, what version of the Priority Pass app you’re using, what version of operating system you’re using on your phone, what language your phone is set to & your user name. Many thanks, Leah
Punta Cana International Airport Complain
Jul 28

Jordan hills
We got inside the lounge closest to Terminal A at Punta Cana International Airport, the people working at this lounge were super nice towards us, but the food and beverages that the lounge offered were really bad, the food selection was small and didn’t taste that good, also the only alcoholic drinks that they provide are a small selection of liquor and these couple of drink options are the worst and the cheapest kind of drinks, in case I wanted to choose a better liquor brand the ok brands that were available required us to pay for upgrades charges. I have been in 13 different countries and this lounge visit in Punta Cana, DR is the first time I see that inside a lounge drinks are being charged. For example regular margarita, Vodka with juice and even basic frozen piña colada.My review is directly to the food and beverage selections from the lounge, the administration needs to improve at serving bigger selections on food and beverages as well as the quality of the products being served, this way customers (we) will feel comfortable and would want to come back.
Punta Cana International Airport Complain
Jul 28

Jordan hills

We got inside the lounge closest to Terminal A at Punta Cana International Airport, the people working at this lounge were super nice towards us, but the food and beverages that the lounge offered were really bad, the food selection was small and didn’t taste that good, also the only alcoholic drinks that they provide are a small selection of liquor and these couple of drink options are the worst and the cheapest kind of drinks, in case I wanted to choose a better liquor brand the ok brands that were available required us to pay for upgrades charges. I have been in 13 different countries and this lounge visit in Punta Cana, DR is the first time I see that inside a lounge drinks are being charged. For example regular margarita, Vodka with juice and even basic frozen piña colada.My review is directly to the food and beverage selections from the lounge, the administration needs to improve at serving bigger selections on food and beverages as well as the quality of the products being served, this way customers (we) will feel comfortable and would want to come back.
Worthless app
11/22/2023

Mich6699
I got lounge access through my Amex card. This app is just not that helpful. The lounge service is paltry to non-existent. I travel maybe twice a year. I got to LAX today. Open the app. It asked for my password. Of course, the app told me that I typed the wrong password. I had to reset it. And then the app told me that I can’t use the same password. After I got in the app, I chose the airport. I don’t see a lounge. And the app doesn’t tell you that. It lists a place that you get a10% discount if you spend over $25. I did a google search which tells me that there’s a lounge as of November 2022. I called customer service. I had a hard time understanding the man’s accent. After about 5 minutes, the man told me that priority pass does not have a lounge at LAX. What a waste of my time!! This isn’t an airport in the middle of no where. If you don’t have a lounge there, please say so clearly. Don’t waste your customer’s time. Frankly, I am disappointed with Amex as well. Please don’t provide this type of worthless add-on benefit.

Developer Response
GERMAN:Thank you for submitting your review.I'm sorry to hear you feel this way. Since this is a special technical support platform, we ask you to contact our support team for members on +44 208 680 1338 or by email at info@prioritypass.com.We are available 24 hours a day, 7 days a week. They will be able to help with any questions.Kind regards,Jay
Worthless app
11/22/2023

Mich6699

I got lounge access through my Amex card. This app is just not that helpful. The lounge service is paltry to non-existent. I travel maybe twice a year. I got to LAX today. Open the app. It asked for my password. Of course, the app told me that I typed the wrong password. I had to reset it. And then the app told me that I can’t use the same password. After I got in the app, I chose the airport. I don’t see a lounge. And the app doesn’t tell you that. It lists a place that you get a10% discount if you spend over $25. I did a google search which tells me that there’s a lounge as of November 2022. I called customer service. I had a hard time understanding the man’s accent. After about 5 minutes, the man told me that priority pass does not have a lounge at LAX. What a waste of my time!! This isn’t an airport in the middle of no where. If you don’t have a lounge there, please say so clearly. Don’t waste your customer’s time. Frankly, I am disappointed with Amex as well. Please don’t provide this type of worthless add-on benefit.
Developer Response 11/24/2023
GERMAN:Thank you for submitting your review.I'm sorry to hear you feel this way. Since this is a special technical support platform, we ask you to contact our support team for members on +44 208 680 1338 or by email at info@prioritypass.com.We are available 24 hours a day, 7 days a week. They will be able to help with any questions.Kind regards,Jay

Thanks for using Priority Pass™ ! We regularly update the app to make it faster, safer and more engaging for you. Here are a couple of the enhancements you'll find in this latest release: - Feature enhancements and bug fixes

Version 6.65.0

Dec 16

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Location
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

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Developer Website

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Supports

Wallet

The simplest way to get all your passes in one place.

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Priority Pass™

Access lounges worldwide

Ratings & Reviews

What’s New

Version 6.65.0

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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