The concept behind the Dubai Health App is strong and very much aligned with the high digital standards expected in Dubai. Unfortunately, the current execution falls significantly short of those expectations.Previously, accessing the app was quick and convenient through Face ID. This functionality appears to no longer work, forcing users to log in exclusively via UAE PASS. This process is noticeably slower and far less convenient, especially for an application that is supposed to simplify access to healthcare services.The interface itself is also poorly optimized for usability. Finding basic functions requires unnecessary effort, and navigation is not intuitive. Several sections fail to load properly, which further undermines the overall experience.A particularly critical issue is the appointment booking system. When attempting to schedule a visit with a doctor, the app frequently fails to load available physicians and instead displays errors. As a result, it becomes impossible to make an appointment through the application. This raises a fundamental question about the app’s purpose if its core functionality does not work reliably.Given Dubai’s reputation for world-class digital services and infrastructure, the current state of this application is surprisingly underdeveloped. The idea behind the platform is good, but the interface design, stability, and core functionality require significant improvement before it can be considered a reliable healthcare tool.