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Thank you for using My Etisalat App! We keep updating our App regularly to make it faster and more reliable for you. With the new version

· App allows you to activate eSIM through My Etisalat App
· Experience enhancement on different touch points of the App

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Have a question? Speak to us using Live Chat in the App.

What’s New

Version 7.3.7

Thank you for using My Etisalat App! We keep updating our App regularly to make it faster and more reliable for you. Update to the latest version for all available features.

Love it!? Rate us!

Have a question? Speak to us using Live Chat in the App.

Ratings and Reviews

3.2 out of 5
2.3K Ratings

2.3K Ratings

Alteneiji Abdulla ,

Apple Pay

Please add  Pay as a payment method and try to keep the app working in the background because most of the time the it will start all over again once you close it and reopen it, it’s annoying specially when chatting with the support team as I will have to start new chat and explain again.

And not able to open the camera when trying to update Emirates ID.

Shivroop ,

Control plan 80

Using control plan . To use local / international sms and make international calls we recharge separately through recharge vouchers . Every time I recharge thru the app due to this plan, the money gets held in the account showing negative balance. Which means every month rent for plan money is kept on hold. Is it possible where I want to recharge and give option to decide whether the recharge amount is used / transferred for the control plan or just to hold credit for using to make international calls / sms use.

Secondly I have purchased SIM cards for my family - I keep control and make payments for their SIM cards. Those sims that’s registered in my name, I should be able to add it in my Etisalat app, one mobile with multiple sim , if account holder is same.
My kids use their SIM cards and I am forced to use my credit card details on their phone, which means they if required can use the details. Currently individual phones gets individual access to their SIM cards only. Kindly provide access, if account details matches, we should get access of all those accounts in the same one phone , multiple sim , access. Instead of individual access- wasel accounts
This helps me keep track of their mobile balances, who they speak for longer time, usage of data , monthly phone expenses - support please .

Developer Response ,

Hello, Thanks for your constructive feedback we will surely look into this case. We are glad you are enjoying our App. Stay tuned for our upcoming releases and new additions.

Firas Asheer ,

No transparency

No transparency, I would like to show how Etisalat deals with its customers in an unclear way through the sales team, which offers pink offers and free devices while hiding the negatives between the lines. I am a customer with Etisalat from 2007 and now when you decide to travel tell me that the last update was 2018 And I have to pay a fine of more than 2500 dirhams for not passing 24 months, knowing that I no longer work and I want to leave the country, and this was considered a method of rotation to withdraw the customer to accept any update to begin calculating 24 months new and impose arbitrary fines on customers who did not Pay attention to these methods, a forbidden way to earn money and involve the client yen.
لا شفافية ، أود أن أبين كيف اتصالات تتعامل مع عملائها بصورة غير واضحة عن طريق فريق المبيعات الذي يقدم العروض الوردية و الاجهزة المجانية في حين يخفون السلبيات ما بين السطور ، انا عميل مع اتصالات من ٢٠٠٧ و الان عندما قررت السفر اخبروني ان اخر تحديث كان ٢٠١٨ و واجب ادفع غرامة اكثر من ٢٥٠٠ درهم لعدم مرور ٢٤ شهر ،علما اني لم اعد اعمل و اريد ان اغادر الدولة، و اعتبر هذا اسلوب لف و دوران لسحب العميل للقبول باي تحديث لكي يبدؤون بحساب ٢٤ شهر جديدة و يكيلون الغرامات التعسفية على العملاء الذين لم ينتبهو على هذه الاساليب، طريق غير مبرر لكسب المال و توريط المتعاملين


Emirates Telecommunications Corp - Etisalat
206.1 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Rated 4+
Copyright 2017 © Etisalat. All Rights Reserved.


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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