AXS Tickets 4+

Eddie

The transactions of the of computer controlled part of the app seem to work well but don’t dare use customer service for help, I just asked the First Lady, I have never done this before can you just tell me if I did this rite please, and have my tickets. she told me I could not be on Wi-Fi when using the app so she hung up on me. I had to get on my phone. When I tried the second time to just confirm I had not sent the tickets off somewhere, this lady says your not the person listed I said there are two of us one who has money and no email one who has a email my brother same last name of corse and we made sure that everything matched exactly just as stub hub told us to so she proceeded to hang up on me, and remember I was the most polite you can possibly be having been a customer service manager for Chrysler corporation for 33 years this is company so set in its ways of telling people to go eat there hat so much they can’t even be nice for one second to help a customer you know do there job correctly.

App does not work; it will not verify my acct

I bought 2 tickets to an event a month ago and downloaded the app immediately to verify my purchase. I had no trouble signing in and viewing my tickets at that time. Flash forward a month later, day of show, and the app tells me upon signing in that I either haven’t used the app recently (I used it exactly a month ago, how often am I really expected to use it??) or that “this is a new device” (it isn’t) and I need to confirm my acct via an email they’ll send me. So they send me the email, I click “Verify Device”, which takes me not to the app but to the website, which greets me with an error message in a red box: “This session has expired. Please log in again.” So I log out of the website, go back to the email that has the link that they say will expire in 6 hours (it’s been minutes, not even 1 hour), and when I click the link, I get the same error message. I tried logging in on the app again, get the same message about needing to verify, but obviously that DID NOT WORK, so I request a new email with a new verification be sent. It never comes. I just hope I can get into the show tonight with my proof of purchase and the order number, which thankfully the WEBSITE does provide when I log in. But there are no viewable tickets with bar codes, which is what the agent at the door will want to scan tonight. Now, tell me why this is happening. And why did I pay such exorbitant surcharge fees for THIS experience?

Tickets Disappeared and No help

so i bought tickets for the playboi carti antagonist tour. i’ll admit the way i purchased them was not the best as i bought them through a scalping website and was over charged a lot. however, i did get the tickets and they sat in my account for months. this event sadly was postponed multiple times from october to february, then was postponed without a date till further notice. today i logged back into my account to see my tickets and if there had been an update on the concert date. i log back in and look for my tickets but find nothing. i try logging out and logging back in and reload the page multiple times but still, nothing. on top of that, my order history was completely blank.

i then go to start a chat with a representative to get help with the problem. i tell them my problem and ask to get my tickets back in my account. they then proceed to say that i need to contact the website that i used to purchase my tickets and also state i should contact the bank that i used to purchase these tickets as well. i don’t understand why i would need to contact the website or bank that i purchased these tickets through if the tickets were successfully delivered to my account in the first place.

i've just come to the conclusion that this app scams people. please take my advice and the advice of many others and don’t purchase tickets through here. use ticketmaster or some other reliable source.

Developer Response ,

Hi trapw1zard,

Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support