Amcrest Cloud

Name: Amcrest Cloud
Rating: 4.2 (5815 reviews)
Author: Amcrest

Utilities

Free · Designed for iPad

5.8K Ratings
Ages

4+
Years
Category

Utilities
Developer

Amcrest
Language

EN
+ 2 More
Size

63.8
MB

Amcrest Cloud is an AI-powered cloud service designed to work exclusively with the Amcrest line of IP cameras, including the latest 4K models. The service is a premium cloud video monitoring platform designed for the home and small business and includes cloud storage, advanced camera health checks, motion detection alerts and more! The Cloud AI module enables world class people, vehicle, animal and objection detection to power your cloud surveillance.

Ratings & Reviews

4.2

out of 5

5.8K Ratings

Not what I thought it would be
10/01/2021

bl123498765
I hooked up two cameras there is no option for the microphone, I can hear it from my phone and can not talk to people at my house from my phone , and this is supposed to be a two way microphone, the delay is outrageous, I bought 2 of the most expensive Ethernet chords and doesn’t make a bit of difference , the app gives you an option of contacting support but the email ad Is invalid and will not send , if I could resolve these issues the camera be awesome , and only sometimes the camera will move directions, most of the time it doesn’t move though and I’m constantly losing the ability to zoom in and out , this last time it lost that ability , I can not fix it

Developer Response
Sorry about the contact form. Please contact us at cloudsupport@amcrest.com. We'll get this sorted.
Not what I thought it would be
10/01/2021

bl123498765

I hooked up two cameras there is no option for the microphone, I can hear it from my phone and can not talk to people at my house from my phone , and this is supposed to be a two way microphone, the delay is outrageous, I bought 2 of the most expensive Ethernet chords and doesn’t make a bit of difference , the app gives you an option of contacting support but the email ad Is invalid and will not send , if I could resolve these issues the camera be awesome , and only sometimes the camera will move directions, most of the time it doesn’t move though and I’m constantly losing the ability to zoom in and out , this last time it lost that ability , I can not fix it
Developer Response 01/07/2021
Sorry about the contact form. Please contact us at cloudsupport@amcrest.com. We'll get this sorted.
Not worth it!
04/15/2021

SLO_bobn
I was using this service and had the auto payments tied to a debit card. I had to get the card replaced because I thought it had been lost. Amcrest sent two emails telling me they would stop service and delete my cameras as well as any recordings if I didn't update my payment method. The problem is that their termination email ended up in my junk email folder. Funny how their emails with the invoice attached made it through but not the threat to delete everything. I consider that bad customer service. I only found out they discontinued service when I witnessed what I think was a theft from a neighbor's car. I went to access the recording and "Poof", nothing there! .. at all, not even my cameras. If there was a serious crime, wouldn't deleting recordings constitute obstruction of justice and destroying evidence? Sounds like a serious liability issue to me.The price is a little steep as well, at $20 per month for two cameras, I could buy an NVR and have it pay for itself in a year.Update - It's one thing to stop service due to non payment, it's another thing to delete customer settings (like cameras). That action is unnecessary and punitive. Camera setups take up a trivial amount of data storage. Yes, it costs money to provide services, how much does it cost to lose customers?

Developer Response
Sorry to hear about the theft. I'm sorry but we do not control how your email identifies spam. We do our best to notify users, 3 times before cancelling their service due to non-payment. Unfortunately cloud storage has a cost associated with it. If a user doesn't pay for the service we have to close their account.
Not worth it!
04/15/2021

SLO_bobn

I was using this service and had the auto payments tied to a debit card. I had to get the card replaced because I thought it had been lost. Amcrest sent two emails telling me they would stop service and delete my cameras as well as any recordings if I didn't update my payment method. The problem is that their termination email ended up in my junk email folder. Funny how their emails with the invoice attached made it through but not the threat to delete everything. I consider that bad customer service. I only found out they discontinued service when I witnessed what I think was a theft from a neighbor's car. I went to access the recording and "Poof", nothing there! .. at all, not even my cameras. If there was a serious crime, wouldn't deleting recordings constitute obstruction of justice and destroying evidence? Sounds like a serious liability issue to me.The price is a little steep as well, at $20 per month for two cameras, I could buy an NVR and have it pay for itself in a year.Update - It's one thing to stop service due to non payment, it's another thing to delete customer settings (like cameras). That action is unnecessary and punitive. Camera setups take up a trivial amount of data storage. Yes, it costs money to provide services, how much does it cost to lose customers?
Developer Response 04/15/2021
Sorry to hear about the theft. I'm sorry but we do not control how your email identifies spam. We do our best to notify users, 3 times before cancelling their service due to non-payment. Unfortunately cloud storage has a cost associated with it. If a user doesn't pay for the service we have to close their account.
Highly unreliable
06/28/2023

MidnightFull
WARNING: Do not use Amcrest cameras for any mission critical security applications! My overall experience is they are highly unreliable. The video streams will freeze with no error or indication. A church that I installed these for discovered this and now has to waste thousands of more dollars replacing them after they realized they were staring at still images. Good thing nobody with a gun came to shoot up their church because they would have been taken like sheep led to the slaughter. The app is no better. I got one for my driveway and am about to return it. Half the time I go to load the feed in the app and it just loads a black screen. If the video loads it only runs for a few seconds and then freezes with no errors or warnings. I don’t know why they don’t give the option to view the sub stream through the app as that would make more sense. I’m not interested in having my catalytic converters stolen only to tell the police the camera didn’t work. I think it’s time for this company to take a step back and completely reevaluate their position. These are not security cameras, they are toys.

Developer Response
Sorry to hear you had so many problems. I'm not sure if you were using Amcrest Cloud or not, but obviously this sounds serious. Freezing video streams would usually be an indication of the network. Sounds like you've given up, but if not, please contact us: cloudsupport@amcrest.com
Highly unreliable
06/28/2023

MidnightFull

WARNING: Do not use Amcrest cameras for any mission critical security applications! My overall experience is they are highly unreliable. The video streams will freeze with no error or indication. A church that I installed these for discovered this and now has to waste thousands of more dollars replacing them after they realized they were staring at still images. Good thing nobody with a gun came to shoot up their church because they would have been taken like sheep led to the slaughter. The app is no better. I got one for my driveway and am about to return it. Half the time I go to load the feed in the app and it just loads a black screen. If the video loads it only runs for a few seconds and then freezes with no errors or warnings. I don’t know why they don’t give the option to view the sub stream through the app as that would make more sense. I’m not interested in having my catalytic converters stolen only to tell the police the camera didn’t work. I think it’s time for this company to take a step back and completely reevaluate their position. These are not security cameras, they are toys.
Developer Response 07/06/2023
Sorry to hear you had so many problems. I'm not sure if you were using Amcrest Cloud or not, but obviously this sounds serious. Freezing video streams would usually be an indication of the network. Sounds like you've given up, but if not, please contact us: cloudsupport@amcrest.com
Been trying different Amcrest products for 5 years, still tech issues!
10/07/2020

tech is junk
After trying different Amcrest WiFi cameras over the last 5 years, spending $5,000+ on equipment, wasting way too many hrs with the Amcrest help team and troubleshooting issues that now amount into days, I think it’s time recycle all this frustration, patch the 8 holes I will have from removing my camera installs and break up with you Amcrest! You have continuously let me down with issues such as memory not saving settings, poor video signal quality and my favorite when the power goes out...or just random.. why not they are only security cameras- “cannot find host” and the cameras never reconnect. I have to delete and research for devices and add password per each and save. Honestly, I’m very tolerable but this company and equipment is something you would expect to see being used in the 1990s! Do not waste your money or your time! Stay far away from this company for many years and if they survive, there may be a slight possibility that it’s because the equipment has been re-engineered and improved significantly.

Developer Response
I'm the product manager and would love to hear your negative experience so we can make this better for everyone going forward. I want to understand how much of a problem you have with Amcrest Cloud which you are reviewing or the hardware itself. I know you are just ranting at this time and the last thing you want to do is respond but I would love to hear from you: cloudsupport@amcrest.com
Been trying different Amcrest products for 5 years, still tech issues!
10/07/2020

tech is junk

After trying different Amcrest WiFi cameras over the last 5 years, spending $5,000+ on equipment, wasting way too many hrs with the Amcrest help team and troubleshooting issues that now amount into days, I think it’s time recycle all this frustration, patch the 8 holes I will have from removing my camera installs and break up with you Amcrest! You have continuously let me down with issues such as memory not saving settings, poor video signal quality and my favorite when the power goes out...or just random.. why not they are only security cameras- “cannot find host” and the cameras never reconnect. I have to delete and research for devices and add password per each and save. Honestly, I’m very tolerable but this company and equipment is something you would expect to see being used in the 1990s! Do not waste your money or your time! Stay far away from this company for many years and if they survive, there may be a slight possibility that it’s because the equipment has been re-engineered and improved significantly.
Developer Response 10/21/2020
I'm the product manager and would love to hear your negative experience so we can make this better for everyone going forward. I want to understand how much of a problem you have with Amcrest Cloud which you are reviewing or the hardware itself. I know you are just ranting at this time and the last thing you want to do is respond but I would love to hear from you: cloudsupport@amcrest.com

- All new add camera wizard - Added support for Helix cameras - Fixed an issue with the feedback widget - Fixed an issue with WiFi camera support - Updated schedules and entry issues - Numerous other bug fixes and performance improvements