Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in.
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Ratings and ReviewsSee All
Awesome so far
The few problems I’ve had and ended up needing more assistance than I could offer (lol), I’ve gotten on Apple Support with no problems at all. When initially getting on and choosing an option of how I wanted to contact Apple Support, I choose the one that best suites me; I always click on the option of having a real person call me back. & you know, I always got a call back within just a couple of minutes!! The people that have called and helped me through my issues, whether it be simple or very technical for me, someone from Apple has gotten the job done in assisting me and was always very nice about the whole ordeal as well!! So thank you to the men and women at Apple for all of your help, until my next tech endeavor 🤙🏼
The most unhelpful chat service I have ever used
DO NOT use their chat function. Every time I get connected to someone they either have extremely broken English I just cant understand or they just send me to ten different people who ‘know more about the issue I’m experiencing.’ TODAY specifically I was overcharged because their third party unidays failed to verify my completely valid student ID that was sent ten times a few weeks ago for my Apple Music Subscription. I told the chat there was an issue with my charge and I sent all of the proof. They said yes this all checks out but let me get you to someone else. Also you aren’t replying very fast and I will disconnect. I replied within a minute I checked it within the chat.... This was already strange. Twenty minutes later someone else with broken English types to me that they see the issue and cannot fix the charge whatsoever thanks for contacting. Really Apple? Then the person tried to delete my Apple Music account when I had never asked them to in the first place. I told them four times not to....then they continued on said they were going to. Doesn’t make any sense right? I asked to please be connected to somebody else, they refused. They also refused to refund me or fix their own mistake and their third party UniDays mistake when I sent them all the proof. Thanks for nothing I’m seriously considering switching to Samsung after this mess.
I literally hate calling Apple support the representatives are not professional and rarely ever solve the problem at hand. All they do is read from a script and basically tell you they can’t help you. They are not ever efficient they always have to put you on hold to get a answer then comeback with a answer that doesn’t help. I had to use the iCloud recovery and it’ll take a month for a automatic system to follow up with me I call there’s nothing they can do, my previous device which had Apple Care was lost due to a rep not correctly advising me how to ship item they told me I had to track my package my self there’s nothing they could do then was hung up on numerous times. I was advised I would receive a credit for their negligence and never received it then when I follow up about the credit they couldn’t do anything or reach the rep that promised the credit said he would follow up I asked for time expectations the rep I was speaking with said she doesn’t know and coming from a person that has worked in a call center ALL of this is UNACCEPTABLE and your Apple Support staff need better overall training. The only reason this is getting 2 stars is because the application itself isn’t that bad it’s the PEOPLE behind the app and the phones.
- Apple Inc.
- 36 MB
Requires iOS 13.1 or later. Compatible with iPhone, iPad, and iPod touch.
English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- © 2020 Apple Inc.
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With Family Sharing set up, up to six family members can use this app.