HOPR pass enables easy access and payment to all transit modes. There are so many fun and quick ways to get around today; bike-share, car-share, scooter-share, trains, buses, and more. We want to make it easy for you to choose a ride, save money, hop and go!
HOPR deals offer combination passes for your favorite wheels and saves you money.
The more you hop the more rewards you get from us and your favorite local spots.
Bug fixes and performance improvements
Ratings and Reviews
With over 600 bikes available at UCSB, this system is great. Occasional glitches but customer service has always taken care of me. Very affordable when my bike got stolen. Now I don’t worry about my bike being stolen or broken. The 90 day pass is perfect for students as it covers the entire quarter. I got the annual pass as I can use this in Santa Monica, USF and other places that HOPR is. It’s awesome.
Awful, costly glitches
I was so excited for dockless bikes and excited to try out HOPR. The interface looked simple - just scan out and lock bike at the end. However, I tried it on two different round trips, and both times were costly mistakes. The first time was my mistake (didn’t realize meter keeps going on a pause), since I couldn’t figure out how to park the bike out of a hub (it’s in tiny print under a huge warning to move to a hub) Thankfully, they did credit me for the time the bike was paused. On my second try, the bike never locked. After a 12 minute ride, I spent 45 minutes trying to lock the bike. After a call and several notes to customer service, I finally gave up and just left the bike unlocked. The trip ended at $20 (instead of a ride that should have been $3). I received an email from customer service “confirming that the bike had not locked” and wondering if I could “detail how I tried to lock the bike”. After this email- no response, reimbursement, nor credit, one week later. I’m extremely disappointed. This app needs a lot of work, but the company’s customer service needs more work.
Also, the ads on this Cleveland launch claimed that your first ride is free when you download the app, but they falsely advertise this- there is no first free ride.
This was not a good experience at all. From the beginning the app gives u no specific information on how much your ride will be or the duration of the ride. It makes u put your card info thinking your just adding the card but they won’t charge anything yet because you aren’t given an prices. Boy was I wrong! 2 seconds after putting my card in, a $20 charge hits without me authorizing or approving ANYTHING! Since money was already taken I ended up riding the bike foe about 20mins. The card on the bike itself says to park at a hub & lock. When I made to the hub to lock it, I got a message saying I wasn’t at a hub (even though I was). I asked the app to locate a huh & it didn’t not give any type of direction or guidance as to where the huh was. I will never ride ANYTHING by this company again. This was the worst experience ever.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Cyclehop, LLC
- 173.8 MB
- Requires iOS 10.0 or later.
- Requires iPadOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
English, French, Simplified Chinese, Spanish
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © CycleHop LLC
With Family Sharing set up, up to six family members can use this app.