Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in.
Note: Some features are available only in select countries or regions.
• Performance enhancements and bug fixes
Ratings and Reviews
Had great support from this Apple store APP!
No, I didn’t get paid to do this review and I’m a real person, even though it took some time, they (Apple support) did finally solve the issue and replaced the iPhone due to a ‘hardware’ aka: panic full failure issue. I screen recorded all the information so the support staff could see the issue, apparently I’ve terrible luck with Apple products but Apple did and has kinda currently resolved the issue. Not sure who is doing what to these iPhones or my Apple products I’ve gotten but Apple support did make me the appointment for the store, the store looked over everything and saw the issue firsthand so there was something (see I can’t make it up). We will see how it goes with this replacement and go from there. I’ve only had to log over 200 hours dealing with these Apple issues this last year, than your lucky stars you’re not me.
NO HELP AT ALL, LITERAL 🗑
I have been trying to resolve an issue for over 4 hours now. I have a BRAND NEW IPhone 12 and when I tried to update the software so I could pair it with my new Airtags it says that the iOS 14.4.2 version is up to date which IT IS NOT. I need iOS 14.6 and it won’t give me the option to update. So I tried this app and called the support line 4 separate times and each time suffered a minimum 30 minute wait and one time it was over an hour and I also used the Apple support text service twice which was of no help. I used all the articles in this app I could find and none of them were of any help to me. I did everything down to every last detail correctly. I reset my phone, restarted it, backed it up 3 times, connected to two WiFi networks, and more. Has it worked, you guessed it....NOPE! I now have to take MORE time out of my day to go to the Apple store tomorrow morning and hope they can fix it. No one at Apple will probably see this nor do they probably even give a crap. If anyone does see this, then y’all need to get this crap together because I’m not spending $1000 on a phone just for it not to work a few months later.
I had some problems with my AirPods Pro. I can believe that it hasn’t even been a year and I had to take them back two times already. This time I decided to call and get support via phone call. This young man named Ladell, did an amazing job helping me find a solution to my problem. Everything was quick and clear, with employees like that, I don’t mind calling and going through all the hustle to get my product fixed. I don’t know where else to post my feedback on the service. I am thankful for the amazing job he did. Hopefully someone in corporate reads this and realize the amazing employee Apple has.
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- Apple Inc.
- 38.5 MB
- Requires iOS 13.1 or later.
- Requires iPadOS 13.1 or later.
- iPod touch
- Requires iOS 13.1 or later.
English, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- © 2021 Apple Inc.
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