Apple Support 4+

Yesterday I was locked out of my phone because Apple was asking for my password and when I entered it, it said that it was not able to process the info. I was worried that the original request from Apple to enter my password was not from Apple, but was a scam. I didn’t understand why, all of a sudden, Apple was asking for my password when I hadn’t initiated a request to sign on. The tech advisor was very helpful and assured me that I hadn’t been hacked and he has seen similar issues recently. Then, he went about the business of fixing my problem. Though it took a few attempts to right the problem, he stuck with me. (I’m technically challenged.) Anyway, he solved my problem. For that I’m truly grateful, as all of my devices are Apple. Thanks to the gentleman who helped me. I wish I remembered his name . Somehow Matthew comes to mind. Thank you for fixing my problem!

Yesterday I called because after a recent Apple upgrade I had several things change and had to fix them. One I was having trouble with was on Facebook and Messenger the Avatar was missing. Facebook said since it involved an Apple upgrade I needed to have Apple support help me. The first thing they said was that it was a Facebook issue I needed to have them help me. I explained this was due to their upgrade I had already had to fix two other things. The technician asked to step away and left me hanging on the phone which always happens. Then came back on and said someone else would call me. No one ever called me. I got an email stating I missed the call but my phone displays all missed calls and there were none. This has happened every time I ask for help. I don’t have anything that will automatically block anyone. When I manually block someone it still shows that they attempted to call. This is the most worthless service. I fixed it myself today when I decided to delete my existing avatar and redo a new one. It fixed it on both my IPhone and IPad. Just in case anyone else is having that problem.

To have an app, that has many options to choose from when fixing/troubleshooting an apple issue,
( While also providing you multiple answers or ways to fix most issues ) is quite a innovative twist. You won’t be using this app day to day, you would use this if you’re having an issue with a product, can’t get it to connect need to get a repair (ect.) boom open the app, you have every product, and every subscription, that could have ever possibly been bought or thought of from apple, you can then choose from a laundry list of fixable quality of life changes that you may not even know you could do! I encourage anyone who has more than a single Apple product / subscription, as managing one single apple product really isn’t such a pain, however, this is what I consider a “all for one” app. Great job apple!