Astound Mobile

Name: Astound Mobile
Rating: 1.8 (27 reviews)
Author: RCN Telecom Services, LLC

Utilities

Only for iPhone

Free · Designed for iPhone

27 Ratings
Ages

4+
Years
Category

Utilities
Developer

RCN Telecom Services, LLC
Language

EN
English
Size

52.9
MB

iPhone

Astound Mobile connects you to one of America’s largest and fastest 5G networks. From activation to managing your account, the Astound Mobile app will be your “go-to”, bringing you the control you need. - Check how much data you’ve used - Switch between Unlimited and By the Gig data options - View your bill and update payment info - Manage account settings - View order information - Contact Astound Mobile for support Astound Mobile requires Astound Internet service for initial activation. To get started, visit astound.com/mobile. For additional terms and conditions governing all services, visit astound.com/policies-disclaimers.

Ratings & Reviews

1.8

out of 5

27 Ratings

AVOID THIS COMPANY
Feb 21

Nicky0009
I highly advise against using this company for your internet and mobile service. I initially signed up with the promise of paying only 20$ per month for internet, but over time, the charges kept increasing. First, the price went up to 45$ per month, and then to 50$ a month, without any prior notice or explanation. This is nothing short of deception. To make matters worse, when I experienced a service interruption, they disconnected my mobile phone and tried to charge me an additional 40$ just to restore it. This company is taking advantage of its customers, changing prices without consent, and imposing unfair charges. These practices are dishonest and exploring. And I strongly believe they should be investigated. They deceive people to sign up and then hit them with hidden fees and price hikes. I will advise people to avoid this company.

Developer Response
Hello, and thank you for reaching out to Astound Broadband. I see you brought up some billing concerns, and it would be a pleasure to review your account with you. Please email us at social_reviews@rcn.net with "Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer. -Jackie
AVOID THIS COMPANY
Feb 21

Nicky0009

I highly advise against using this company for your internet and mobile service. I initially signed up with the promise of paying only 20$ per month for internet, but over time, the charges kept increasing. First, the price went up to 45$ per month, and then to 50$ a month, without any prior notice or explanation. This is nothing short of deception. To make matters worse, when I experienced a service interruption, they disconnected my mobile phone and tried to charge me an additional 40$ just to restore it. This company is taking advantage of its customers, changing prices without consent, and imposing unfair charges. These practices are dishonest and exploring. And I strongly believe they should be investigated. They deceive people to sign up and then hit them with hidden fees and price hikes. I will advise people to avoid this company.
Developer Response Feb 25
Hello, and thank you for reaching out to Astound Broadband. I see you brought up some billing concerns, and it would be a pleasure to review your account with you. Please email us at social_reviews@rcn.net with "Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer. -Jackie
App freezes on the start-up screen
07/04/2024

qwntn
I’ve never been able to use this app because it doesn’t open. It gets stuck on the Astound Mobile logo every time. Once I tried to open the app & let it sit for an hour, nothing happened. The app was still frozen on the start-up page an hour later. Useless.

Developer Response
Hello, and thank you for sharing your recent experience with the Astound Mobile app. We are here to help! Please email me at social_reviews@rcn.net with "Attn Jackie - App Review" in the subject so I can better assist you. Please provide more details about the issue you are having in your email and your full address so we can locate your account. Also, please include details about any error codes/messages that you are seeing in the app. Thank you for being a valued Astound customer. -Jackie
App freezes on the start-up screen
07/04/2024

qwntn

I’ve never been able to use this app because it doesn’t open. It gets stuck on the Astound Mobile logo every time. Once I tried to open the app & let it sit for an hour, nothing happened. The app was still frozen on the start-up page an hour later. Useless.
Developer Response 07/06/2024
Hello, and thank you for sharing your recent experience with the Astound Mobile app. We are here to help! Please email me at social_reviews@rcn.net with "Attn Jackie - App Review" in the subject so I can better assist you. Please provide more details about the issue you are having in your email and your full address so we can locate your account. Also, please include details about any error codes/messages that you are seeing in the app. Thank you for being a valued Astound customer. -Jackie
App doesn’t work
Nov 4

Rob Meehan
You cannot use this app to manage your account or add data to a line. It does not display the most current information available on you account, and it has a lot of “unexpected errors” that just prompt you to call the 800 number. Useless.

Developer Response
Hi there! Thank you for sharing your recent experience with the Astound Mobile app. We are here to help! Please email us at social_reviews@astound.com with "Review" in the subject so I can better assist you. In your email, please include a screenshot of your review as well as screenshots of any errors you are seeing. Thank you for being part of the Astound service family. -Jackie
App doesn’t work
Nov 4

Rob Meehan

You cannot use this app to manage your account or add data to a line. It does not display the most current information available on you account, and it has a lot of “unexpected errors” that just prompt you to call the 800 number. Useless.
Developer Response 6d ago
Hi there! Thank you for sharing your recent experience with the Astound Mobile app. We are here to help! Please email us at social_reviews@astound.com with "Review" in the subject so I can better assist you. In your email, please include a screenshot of your review as well as screenshots of any errors you are seeing. Thank you for being part of the Astound service family. -Jackie
Hardly functional
Aug 25

Juan Hiraldo
Everyone other time I use the app, it tells me there is a technical problem and I have to delete the app and reinstall it for it to work again.

Developer Response
Hello! Thank you for bringing this concern to our attention. We want to make sure you're getting the most out of the Astound Mobile app. Please email us at social_reviews@astound.com with "Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for choosing Astound! -Jackie
Hardly functional
Aug 25

Juan Hiraldo

Everyone other time I use the app, it tells me there is a technical problem and I have to delete the app and reinstall it for it to work again.
Developer Response Aug 27
Hello! Thank you for bringing this concern to our attention. We want to make sure you're getting the most out of the Astound Mobile app. Please email us at social_reviews@astound.com with "Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for choosing Astound! -Jackie