The folks that created this app clearly focused on the security aspects of the account, but never thought that folks might one day get a new cell phone. Twice now in the last couple of years, I had to get a new phone, after which I spent hours working with customer service, trying to figure out some way to designate my new phone as the new ‘primary device’ so that the push-notifications will go to my new phone. I just got another new phone and I’m on day two now - and STILL stuck.I was able to create my own temporary work-around by designating my iPad as the primary device, but still waiting for customer support to figure out how to add my new phone to my account. It should NOT be this difficult.
We are sorry for the inconvenience caused. We will have our support executive reach out to you as soon as possible. You can leave your good callback number, email ID, and available time for a call at support@zohoaccounts.com so that our support agent will call you to solve the issue.