Ok, so the app does function - most of the time. I have had a couple of times where I have had to remove the hub and re-set it up to work again. But I can live with that minor annoyance. My issues with it are mainly that in this day and age it should be much more user friendly and customizable. Probably my biggest gripe with it is the lack of a portrait mode. Using a tablet in landscape mode, especially with the way the app is set up, is very difficult because all the buttons you use the most are right in the middle where you can’t reach with your thumb while holding the pad. Portrait mode would allow much easier reach ability and, if you think about it, a normal remote is tall not wide. Also, it would be nice to be able to arrange buttons and sections, like the number pad and arrow wheel, how you would prefer them. In other words make the app more customizable, which would make it more user friendly. Instead of a sidebar on each side for activities (left side) and devices (right side), I would prefer a drop down row of icons from the top that you swipe down to view, like the google home hub has for home controls. This would keep them hidden and out of the way except when I need them. In summary, I just think the app needs a redesign, with thought put into it, that brings it into this century...

Mine didn’t harmonize .. I think it’s a solo act. (Bad-a-bump!) Ok so I’m pretty good with tech and figuring out little complex things like this but this was literally ridiculous. I got the harmony touch .... but then I saw somewhere it’s also called the harmony One..(. it’s just the remote with touch screen and no hub.) anywho, 1st problem...Buying it , 2nd problem was it doesn’t work with with the new Apple anything. When logging on and making an account I have the remote saying “put me on the cradle” I have the computer telling me I can’t download said app because it’s not 64bit and is directing me to some forum of people complaining. You can’t do anything with the dang remote until you download the apps and software, so although it’s mighty and has all this power ... I can’t even flip a switch or push a button to connect it to ANYTHING on its own. That’s absurd. Slim down your product line and focus on customer experiences. I had to load parallels on my mac because Even the iPhone app is locked down until the remote connects to a hub (flashes on phone ) that it doesn’t even come with..... bam 💥 too much frustration for a simple device with a few buttons. I’m going to the clapper 🙏👏👏

It has taken me a year to learn how to use this hub. It has been frustrating and dumbfounding at times, but in the end it is a powerful and good hub that can truly control a ton of devices. I have 20+ lights (switches and dimmers), 3 tv’s, 14 Sonos speakers, and fans on this. With scenes galore and geo settings set up thru life 360 it automates a ton of things for us. I use the Z Wave hub as well to control the lights. We also integrate with Alexa and I can verbally control my entire TV sets with cable box and fire tv and Roku even to change channel and adjust volume and music. Of course there are tiny quirks and some small gaps, but overall it is impressive. Occasionally there are app updates that can introduce some minor changes but it is stable for the most part. Logitech has a hard job with all the devices and features and lack of knowledge for consumers so hats off to them. So be prepared to make this a learning experience. It took me a year to get it close to perfect, but I do love it. Learn to research on your own, use google and forums, leverage their Cust service. My wife who is not tech savvy still can make everything work so I’m the end, it’s functional.

The app is a confusing mess. Options to configure an “activity” are spread around different menus in bizarre ways. Settings that affect control using the remote (Harmony Elite) vs control using the app are completely separate. Settings for the app from one phone don’t move to others, forcing a redo of customizations. And every activity starts showing a bizarre telephone numeric keypad that has to be swiped away to access useful controls (volume, etc.). It also crashes regularly, and often crashes the hub. My basic setup process has involved about 10 reboots so far.Suggestions for Harmony: please treat the phone app as a “remote”, and break configurations into Device/Activity/Remote. For when the app is used as a remote, please give us a set of bitmaps with configurable “buttons” (that can be mapped to commands, hidden, and optionally labeled); the current grid layout is atrociously ugly. And please make everything delectable (eg the telephone keypad is bizarre and the directions/ok aren’t editable). Finally, please make it possible to add additional devices into an activity and clone/copy an activity.I’m giving 2 stars since (after a LOT of fiddling) it’s barely functional.