I sometimes get tired of doing interviews because they don’t really seem to have any affect most companies. Do you get forced into a computer answering person that can’t understand or get you where you want to be but they won’t give you to a person. Now for the American Airlines credit Union I don’t need to call very often and I usually I don’t recall having to go through a big deal to get to a person at the desk when I call to inquire about some thing which usually means that it’s fairly convenient. The app is nice because it’s a little more readable that’s the biggest thing I don’t like having to pull out my reading glasses to look at my account it’s quite fast in response from page to page and I am glad that I have stayed with you for a long time. I’m not positive but I believe I signed up when I joined American Airlines back in 1989 I probably joined in 1990 and those years may not be right but it’s been most of my career with American and even now that I’m retired and I would say the majority of the people that work there have been very nice the only exception, Is the manager at the flower mound office I think it’s in flower mound it’s right near the border might be Highland Village. I don’t know if the manager I’m talking about is still the manager there so I won’t go into that any further I don’t want to say something bad and I haven’t misplaced onto a new one that hasn’t done anything bad so it’s not much to complain about. Sorry this is so long that’s why I usually don’t do surveys but I like the app I like the credit union been there a long time and have no plans of going anywhere else so I apologize for more time for the length I get some it’s just a excessive talker… Jeff

Not really sure what to say here. I stay away from apps, because most of them seem to be more trouble than they are worth. This one on the other hand….It just works. I can do almost anything I can do in a branch, and a couple of things I really can’t do in a branch. But the best thing: I have learned it is really comforting to be able to check my accounts whenever I feel like it. I’ve never been hacked, never lost any money, and I’ve been OK with checking the monthly statements, although sometimes I am out of town for an extended period and there are two or three statements to check. That’s not good. This app just makes everything easy and increases one’s security level if used regularly.

The worst banking app that I’ve used. Organization of topics is unintuitive and the app is clunky and slow. The option to pay a credit card bill using another bank is hidden and buried 5 menus deep (home -> view activity -> information-> more servicing options -> make a payment). It is not accessible where it should be, i.e., where the other payments are, in the “payments and transfers” menu. USAA is the gold standard for banking apps and has so much more functionality while still being easier to use. I recommend that AAFCU use USAA’s developer rather than reinventing the wheel, especially since the wheel they reinvented is shaped more like a square than a circle. 12/19 Update In the most recent app update they changed the location and look of the payment options but you still have to drill down 4 levels to make a card payment from a non-AAFCU account. Took me an extra 10 minutes to pay my bill with the changes. It’s like an Easter egg hunt to pay my bill and I’m totally perplexed that someone thought this was a good way to organize an app. 7/20 Update Still have to drill down for levels to make a card payment from a non-AAFCU account. Please make an easy to find and clearly labeled payment button like almost all other apps have.

...But bill payer is not as good as it use to be. Doesn’t seem to honor push date according to my input. Verizon for example somehow gets processed and posted in advance. Not sure what’s going on with DATES. Seems electronic deposits are posted up to a week early, which is confusing; and push dates set by me are all over the place. It is difficult to manage a very tight budget without exact dates. This problem persists and has gotten progressively worse as my budget is increasingly tight and TIME SENSITIVE. I no longer feel i can control and pay responsibly according to the billing cycle dates I have asked my billers to honor. AND..I am incurring $25 NSF fees. This is hurtful. Another related problem is it inability to set advance payment dates for paying AAEFCU cards in anticipation of automatic pension and SS deposits. Again, mostly love AAEFCU. Have been a member since 1976, have seen much advancement with technology, but now feel it is turning away from member advantage. Tried but couldn’t get through the recent “update in terms.” Feel I am forced to just trust and hope I don’t get burned.