MySubaru

Name: MySubaru
Rating: 4.8 (294201 reviews)
Author: Subaru of America

Download. Connect. Love.

Free · Designed for iPhone

294K Ratings
Ages

4+
Years
Category

Utilities
Developer

Subaru of America
Language

EN
English
Size

53.5
MB

The MySubaru app seamlessly connects you to your Subaru. Enjoy remote start, unlock/lock, service scheduler, digital history, and 24/7 roadside assistance. And now, MySubaru is available on your Apple Watch! Whether it's starting your vehicle and controlling the car's temperature remotely, scheduling a service appointment, or monitoring authorized drivers, the MySubaru app puts the power of your Subaru at your fingertips. With MySubaru, you can connect to convenience and safety. We have a suite of services that include: •Remote Features •Service Features •Safety and Security Features Download the app and learn how Subaru puts control at your fingertips! *Subaru owners must have an active MySubaru Connected Services subscription to access remote services. *Remote Engine Start is available on keyless access with push button start vehicles. Remote Engine Start with Climate Control is available on vehicles with keyless access with push button start and automatic climate control. Not available on vehicles with manual transmission. *Service Scheduler function is not available for all Subaru retailers. *24-hour roadside is included in standard 3-year warranty and after 3 years with a gold package.

Ratings & Reviews

4.8

out of 5

294K Ratings

No complaints but a suggestion
Jan 16

pjs01
The app works well. Only issue is that it doesn’t work if you’re connected to a VPN but that’s a minor inconvenience. I don’t know if others have suggested this but since the app knows how much fuel is left before empty, how about being able to get notifications when the fuel is getting low? My wife drives the car and doesn’t get a chance to stop and put gas in it, so I end up having to do it. Problem is, she always reminds me about it when there’s nothing I can do about it at that moment. Then I end up forgetting about it and next thing you know, the low fuel light is on. It would be nice if you could receive a notification at some mileage that can be set, like 100 miles before empty, that fuel is getting low. Then repeat the notification like once every 10 miles or something configurable based on a person’s driving patterns. I’m surprised that this isn’t already in the app. Seems like it’s something obvious that should already be there.

Developer Response
We love to hear you’re enjoying MySubaru! We appreciate you taking the time to share your experience with us.
No complaints but a suggestion
Jan 16

pjs01

The app works well. Only issue is that it doesn’t work if you’re connected to a VPN but that’s a minor inconvenience. I don’t know if others have suggested this but since the app knows how much fuel is left before empty, how about being able to get notifications when the fuel is getting low? My wife drives the car and doesn’t get a chance to stop and put gas in it, so I end up having to do it. Problem is, she always reminds me about it when there’s nothing I can do about it at that moment. Then I end up forgetting about it and next thing you know, the low fuel light is on. It would be nice if you could receive a notification at some mileage that can be set, like 100 miles before empty, that fuel is getting low. Then repeat the notification like once every 10 miles or something configurable based on a person’s driving patterns. I’m surprised that this isn’t already in the app. Seems like it’s something obvious that should already be there.
Developer Response Jan 22
We love to hear you’re enjoying MySubaru! We appreciate you taking the time to share your experience with us.
Bad after recent update
07/31/2024

pshayn
Writing in July 2024. Recently the app has undergone a major uplift and update. First off, there was nothing to update it was perfect to begin with. A flawless app that worked every single time. The update changed a few super minor cosmetic items but everything pretty much stayed the same. What it has added, unfortunately is a host of bugs and issues that were not there before! There are so many errors and the app is conflicted it loads and reload, it sends you duplicate text messages alerts on when you start or turn off your car. It’s completely buggy it is not as intuitive and simple to use as it was before. Why not roll it back to the way it used to be white mess with something that was nearly perfect and screwed up in the process?! Conducted survey and you will see how many things you got wrong with the recent update. It’s a shameTouch ID settings are messed up. Keeps logging me out and asking for my sign and credentials and fingerprint a bunch of times. Duplicate and even triplicate messages. Tells me I’m out of range or have no Wi-Fi connection or signal when I’m standing in my living room on Wi-Fi. Sometimes it actually starts the car remotely, and after the car has successfully started, still sends you a message that you are out of range with the signal and have bad connection. All of these are bugs that need to be worked out please open your eyes and serve by your customers!
Bad after recent update
07/31/2024

pshayn

Writing in July 2024. Recently the app has undergone a major uplift and update. First off, there was nothing to update it was perfect to begin with. A flawless app that worked every single time. The update changed a few super minor cosmetic items but everything pretty much stayed the same. What it has added, unfortunately is a host of bugs and issues that were not there before! There are so many errors and the app is conflicted it loads and reload, it sends you duplicate text messages alerts on when you start or turn off your car. It’s completely buggy it is not as intuitive and simple to use as it was before. Why not roll it back to the way it used to be white mess with something that was nearly perfect and screwed up in the process?! Conducted survey and you will see how many things you got wrong with the recent update. It’s a shameTouch ID settings are messed up. Keeps logging me out and asking for my sign and credentials and fingerprint a bunch of times. Duplicate and even triplicate messages. Tells me I’m out of range or have no Wi-Fi connection or signal when I’m standing in my living room on Wi-Fi. Sometimes it actually starts the car remotely, and after the car has successfully started, still sends you a message that you are out of range with the signal and have bad connection. All of these are bugs that need to be worked out please open your eyes and serve by your customers!
Mostly Good
08/31/2022

Haemie
Love so many of the features, especially the remote start. However, could really use improvement on remote shut off. I was taking 2 dogs to a SniffSpot on a hot day. I could only take one dog at a time, and there was nowhere directly in front of the SniffSpot to park. I had to leave the car running so I could leave the AC on because of the heat. After getting the second dog into the yard, I tried to shut my car off. There was no option to do so (although I had seen and used this option in the past). I tried to just hit the Quick Start button, hoping it would either toggle to shut off or give me the option after determining that my car was running. I got a message that informed me the requested action could not be performed because my car was running, but there was no option to shut it off remotely. Because the gate to the yard was not secure, I did not want to leave the dogs without my supervision. However, because I absolutely could not get the app to give me an option for remote shut off, I had to leave the dogs and sprint to my car to shut it off. If the app is smart enough to determine my car is running, it should be smart enough to give me an option to shut my car off remotely.
Mostly Good
08/31/2022

Haemie

Love so many of the features, especially the remote start. However, could really use improvement on remote shut off. I was taking 2 dogs to a SniffSpot on a hot day. I could only take one dog at a time, and there was nowhere directly in front of the SniffSpot to park. I had to leave the car running so I could leave the AC on because of the heat. After getting the second dog into the yard, I tried to shut my car off. There was no option to do so (although I had seen and used this option in the past). I tried to just hit the Quick Start button, hoping it would either toggle to shut off or give me the option after determining that my car was running. I got a message that informed me the requested action could not be performed because my car was running, but there was no option to shut it off remotely. Because the gate to the yard was not secure, I did not want to leave the dogs without my supervision. However, because I absolutely could not get the app to give me an option for remote shut off, I had to leave the dogs and sprint to my car to shut it off. If the app is smart enough to determine my car is running, it should be smart enough to give me an option to shut my car off remotely.
Miserable failure - both app and service
12/23/2022

Nijoto
This app worked for the first nine months that I’ve owned this 2022 Subaru Forester Wilderness. I use it mostly for remote start, but also for vehicle diagnostics and to schedule service appointments. The remote start hasn’t worked in about three months and now I can’t schedule service appointments. I’ve uninstalled and reinstalled the app. I took it to my dealer and was told to call the number the app says to call. Well, I did that and was told to take it to the dealer. The customer support person, whom I spoke to when calling the app, seemed annoyed with me when I couldn’t understand her. At the end of the call she disconnected me before she completed saying, “Have a good day.” Now I have to go back to my dealer and try to work this out. On an even bigger concern, I often get locked out of my vehicle while it is running. I cannot unlock the doors. There is a steady ringing sound, that won’t stop, coming from the vehicle. I try using the app to communicate to the vehicle, but apparently the service they use is extremely limited. I repeatedly get a message to make sure the vehicle has a good wifi connection and to try again. Needless to say, I am no longer a fan of this app nor the miserably failed service. I love the Subie, but this app and the service is pure b.s.
Miserable failure - both app and service
12/23/2022

Nijoto

This app worked for the first nine months that I’ve owned this 2022 Subaru Forester Wilderness. I use it mostly for remote start, but also for vehicle diagnostics and to schedule service appointments. The remote start hasn’t worked in about three months and now I can’t schedule service appointments. I’ve uninstalled and reinstalled the app. I took it to my dealer and was told to call the number the app says to call. Well, I did that and was told to take it to the dealer. The customer support person, whom I spoke to when calling the app, seemed annoyed with me when I couldn’t understand her. At the end of the call she disconnected me before she completed saying, “Have a good day.” Now I have to go back to my dealer and try to work this out. On an even bigger concern, I often get locked out of my vehicle while it is running. I cannot unlock the doors. There is a steady ringing sound, that won’t stop, coming from the vehicle. I try using the app to communicate to the vehicle, but apparently the service they use is extremely limited. I repeatedly get a message to make sure the vehicle has a good wifi connection and to try again. Needless to say, I am no longer a fan of this app nor the miserably failed service. I love the Subie, but this app and the service is pure b.s.

Bug fixes and general product improvements.

Version 3.2.3

Dec 11

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data