Sure Petcare™, Reimagining Pet Care. The Sure Petcare™ App is the beating heart of the Sure Petcare ecosystem of connected feeding, drinking and outdoor access solutions, keeping pets connected with their pet parents to enable a new standard of pet care.
• View personalised information and insights about your pet's behaviour for a greater peace of mind
• Gain clarity and a better understanding of your pet’s behaviour and habits throughout their life's journey, ensuring that you are equipped with the knowledge and tools to give them the best possible care at every stage
• Enjoy a stronger connection that goes beyond basic care, addressing your pet’s unique care needs and ensuring they have the best quality of life while making things more convenient for yourself
What you can expect:
Insights
• Monitors a pet’s water consumption and drinking patterns when used with Felaqua™ Connect
• Supports measured food portioning and monitors a pet’s food consumption and eating pattern when used with the SureFeed™ Microchip Pet Feeder Connect
• Tracks a cat’s comings and goings and monitors their outdoor routines when used with the SureFlap™ Microchip Cat Flap Connect or SureFlap Microchip Pet Door Connect
Understanding
• Timeline: Quickly check on what’s happened during the day
• Historic records grouped into daily, weekly, monthly or six-monthly overviews, easily look back in time to compare and spot trends
• Pet Reports: Export to save or share your pet’s data as a PDF with your vet
Connection
• User invitations: Share the care, connection and insights with your family and friends
• Going on holiday? Provide your pet sitter with greater visibility of what your pets are up to and when they might need immediate attention by adding them to your app household
• Stay connected to your pets while away: Receive push notifications about your pet’s comings and goings, when and how much they ate or drank, and when their food or water needs replenishing
Convenience
• All your pets and products in one place: each pet has their own pet tile with a summary view of their products and daily highlights
• Food portioning: Set up your pet’s food portion sizes in the app to help provide an optimal diet (SureFeed only)
• Curfews: Remotely set automatic locking and unlocking times, you are in control wherever you are (SureFlap only)
• Invite your friends, family and pet sitters into the app to help sharing responsibilities while gaining better clarity and connection
Product compatibility:
SureFeed Microchip Pet Feeder Connect - Stops pet stealing each other’s food. Equipped with an integrated scale, LED portioning guides and compatible with the Sure Petcare App, it helps you provide your cat with a diet that is tailored to their individual needs and enables you to build a detailed record of their feeding habits.
Felaqua Connect - A drinking monitoring solution designed to encourage drinking by delivering water in a cat-friendly way, while taking away the maintenance hassle of cat fountains. It recognises your pets by their unique microchip ID or their Sure Petcare RFID Collar Tag while they’re drinking and builds a record of their water consumption and drinking patterns.
SureFlap Microchip Cat Flap Connect - Allows authorised cats safe, secure access while keeping intruder animals out of your home. Set curfews, remotely lock or unlock and easily check in to see if your cats are home, even when you aren’t.
SureFlap Microchip Pet Door Connect - Ideal if you have a larger cat or small dogs. Allows authorised pets safe, secure access while keeping intruder animals out of your home. Set a curfew, remotely lock or unlock and easily check in to see if your pets are home, even when you aren’t.
IMPORTANT: The Sure Petcare App only works with Sure Petcare Connect products and requires a Sure Petcare Hub for connection. If you have purchased a Sure Petcare Animo® Activity and Behaviour Monitor, please download the Sure Petcare – Animo App.
Love the technology but needs more stability connecting to WiFi
Nadine_A
I absolutely love to see how often my cats come and go. It’s a huge help to relax when I’m away for longer stretches when I travel for work. But, the connecting terminal, the little WiFi repeater it comes with, frequently looses connectivity to the cat door even though it’s within line of site and no more than 30 feet. Maybe it would work better if it were right next to it, but since it must be hardwired, that’s not an option. Recommend the company create a device that connects via WiFi so it can be closer, and if that’s not the issue, then figure it out and make it better. Also the door doesn’t let me select which cats I want to let out, it lets anything out which is a problem for me now that I have a new kitten who went into heat early, and lastly the door goes nuts when I put in certain new batteries.
Developer Response
Hi Nadine_A! Thank you for your detailed feedback! If you find that the connection of the Hub is frequently disconnecting, we would like to find out why! We would kindly ask you to contact surepetcare.com/support with as many details as possible so we can troubleshoot with you!For the larger Pet Door Connect, it is not possible to control which cats can exit the unit as there are no microchip sensors on the internal side.On the smaller Cat Flap Connect:If you would like to keep one (or more) of your pets inside. You will need to set the exit permissions for each pet individuallyTo set up the individual exit permission please click the products menu at the bottom of the main screen.Then click on the applicable device and lastly select Indoor Only. There you can setup each individual exit permissions for the cats.In this section, you will be able to select a cat as an indoor only cat.See also this video: https://youtube.com/shorts/BRfxpCo4TWk
Sure CatFlap
Matt2222k
Only reason I give three stars is because while the door works very well, the app and ability to customize is absolute garbage. The only problem I have with the door is that one of my cats microchip must be located further back from its head which results in it having to squish itself against the door before it unlocks. For my other cat it unlocks as soon as he puts his head in the tunnel. As for the app, I want to be able to set a curfew schedule that still allows pets to enter the house. There is a feature to set the door to indoor only which allows pets to enter but you cannot do this using the curfew feature. Because the app is so spotty I never want to try to turn off the curfew and update to indoor only when away for the house because there is like a 30% chance the signal goes through. And also there is another 30% chance the receiver (which is right next to the door) is actually connected and will tell me if my pet entered (I have 1 gb wifi ). I’d feel much more safe knowing my pet can get inside after the curfew even if I’m home about an hour or two afterwords instead of trying to turn the curfew on and off.
Developer Response
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. For more information, please please visit surepetcare.com/support and raise a ticket.
Great product and app!
krice942
I bought the sureflap connect pet door before getting the app, and after seeing all these negative reviews, I was really worried I made a bad purchase. Thankfully, I haven’t had any issues, and the app works perfectly fine for me, especially with the curfew setting which is the main reason I upgraded from the standard microchip door to the sureflap connect. I can’t speak for everyone else’s negative experience but it seems like they’ve worked all the bugs out!
Developer Response
Thank you for your feedback!
Great when it works
Mangler20
I have 4 feeders. As far as the app goes, two of them are always seen. Settings changes take forever to actually apply. Of the other two, they constantly are not seen in the app. Every now and then one reappears as a new product, seemingly forgetting the name and other settings that were setup. They still work and open for the cats despite being inconsistently connected in the app. Lately I’m seeing one of my cats be able to access the feeder of another one. The settings show only one cat for the feeder despite two being able to access it. Which is disappointing because two of my cats get meds in their food. This product and app have great potential but the implementation seems to holding back what this could be.
Developer Response
We would like to take a look at the issues for you. Can you please kindly contact surepetcare.com/support with the serial number of the Hub and unit, as well as details of the issue? Thank you!
Performance enhancements, UI improvements and bug fixes.
Version 4.2.0
The developer, SureFlap, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Identifiers
Usage Data
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
SUREFLAP LTD
Size
56.7 MB
Category
Lifestyle
Compatibility
Requires iOS 15.1 or later.
iPhone Requires iOS 15.1 or later.
iPad Requires iPadOS 15.1 or later.
iPod touch Requires iOS 15.1 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
