CallRail

Name: CallRail
Rating: 4.8 (31 reviews)
Author: CallRail, Inc.

Business

Free · Designed for iPad. Not verified for macOS.

31 Ratings
Age Rating

4+
Years
Category

Business
Developer

CallRail, Inc.
Language

EN
English
Size

39
MB

Take the power of CallRail with you everywhere, so you never miss an opportunity. With CallRail’s mobile app, you can monitor key insights and manage calls, texts, and forms while on the go. Engage leads instantly with text messaging -Send and receive text messages directly in the app from the CallRail tracking number of your choice. Make and manage calls on the go -Connect with leads at the right moment by managing calls within the app. Qualify leads and stay organized -Add tags, values, and notes to track lead quality and capture important details about every interaction. Access actionable insights -View high level metrics with our new dashboard and get call summaries with AI-powered Premium Conversation Intelligence™ so you can respond faster. Empower your business with real-time insights and seamless communication, all from your mobile device.

Ratings & Reviews

4.8

out of 5

31 Ratings

Works great
Feb 4

Krisko24
There always making updates to the app and it works great! Been using it for over a year now. Wish it was less clicks to jump from company to company. Over all it gets the job done.
Works great
Feb 4

Krisko24

There always making updates to the app and it works great! Been using it for over a year now. Wish it was less clicks to jump from company to company. Over all it gets the job done.
App has potential
12/24/2018

Hunterjones23
This app could be so much better. It really needs a VOIP feature like the browser option on desktop. If incoming calls were routed through the app like Facebook messenger, it would allow for more data to pass through. The home screen could show all of the stored details for the contact and not just a tracking number or customer number. The app is also unstable and is frustrating to use. Dialing numbers sometimes doesn’t work and seems to call the wrong person a lot. There’s also not a click to dial on numbers unless they called first. For call flows, there needs to be a way to route based on tags. This would be simple to implement. Also the ability to take a number with an agent so that call is always routed to the specific agent but it can manually be changed later. This along with API access to change it from another program would be golden.
App has potential
12/24/2018

Hunterjones23

This app could be so much better. It really needs a VOIP feature like the browser option on desktop. If incoming calls were routed through the app like Facebook messenger, it would allow for more data to pass through. The home screen could show all of the stored details for the contact and not just a tracking number or customer number. The app is also unstable and is frustrating to use. Dialing numbers sometimes doesn’t work and seems to call the wrong person a lot. There’s also not a click to dial on numbers unless they called first. For call flows, there needs to be a way to route based on tags. This would be simple to implement. Also the ability to take a number with an agent so that call is always routed to the specific agent but it can manually be changed later. This along with API access to change it from another program would be golden.
This app does NOT work
Mar 14

Conti727
I tried signing in multiple times to both Apple and Gmail login, and it goes back to the original login screen without proceeding. I was looking forward to this app’s functionality and was confident that it would work since it was updated a week ago. I do not recommend (so far) unfortunately.

Developer Response
We’re sorry you are having a frustrating experience. Please reach out to us at mobile@callrail.com so we can help resolve this for you.
This app does NOT work
Mar 14

Conti727

I tried signing in multiple times to both Apple and Gmail login, and it goes back to the original login screen without proceeding. I was looking forward to this app’s functionality and was confident that it would work since it was updated a week ago. I do not recommend (so far) unfortunately.
Developer Response Mar 19
We’re sorry you are having a frustrating experience. Please reach out to us at mobile@callrail.com so we can help resolve this for you.
Whyyyyyyy?!?!
03/27/2019

Rymac2011
Why does this friggin app make me sign in every single flippin day?!?! So annoying and a waste of time. And no option for finger scan log in so that’s awesome. So now that I’m finally logged in there’s not enough room on this page to list the improvements that could be made. Biggest other complaint aside from log in issue, if using the search feature it won’t find anything in the body of a text, you can only search for sender. So if you forgot who sent you a text message but you know a key term you were discussing, too bad, good luck scrolling through a million messages to find what you’re looking for. Many other issues but I don’t have time to write them all. Have to go relog in to CallRail app.
Whyyyyyyy?!?!
03/27/2019

Rymac2011

Why does this friggin app make me sign in every single flippin day?!?! So annoying and a waste of time. And no option for finger scan log in so that’s awesome. So now that I’m finally logged in there’s not enough room on this page to list the improvements that could be made. Biggest other complaint aside from log in issue, if using the search feature it won’t find anything in the body of a text, you can only search for sender. So if you forgot who sent you a text message but you know a key term you were discussing, too bad, good luck scrolling through a million messages to find what you’re looking for. Many other issues but I don’t have time to write them all. Have to go relog in to CallRail app.

The new Homepage is available now; designed to help you act faster, prioritize what matters, and stay on top of your most important activity. This release includes: - Prioritized activity view: quickly identify recent calls, messages, and interactions that may require attention. - Key metrics at a glance: access essential performance indicators without needing to navigate across multiple sections. - Improved clarity and hierarchy: a cleaner layout that makes it easier to scan, understand, and take action. - Faster decision-making: designed to reduce friction and help you move from insight to action more efficiently.

Version 6.9.0 Apr 21

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: CallRail, Inc.
Size: 39 MB
Category: Business
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

iPad
Requires iPadOS 17.0 or later.

Mac
Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More

Contains
Messaging and Chat
User-Generated Content

Developer Website

Privacy Policy

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CallRail

Ratings & Reviews

Works great

App has potential

This app does NOT work

Whyyyyyyy?!?!

What’s New

App Privacy

Data Not Collected

Accessibility

Information

More by CallRail, Inc.

Lead Center

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