I’ve had this app for about 3 weeks & I’ve found it only randomly tracks my driving. There are many trips I’ve taken that are not tracked at all. I’ve had a couple of ‘hard braking’ responses & other than that I’ve gotten green ‘thumbs up’ & ‘way to go’ remarks. When I first spoke w/a rep from Esurance & was told about the app, she did say it’s in the early developmental stages & isn’t completely up to par. After several days of inconsistent & non existent tracking I called back & spoke w/a rep that reiterated that it is still in the early stages & offered me some trouble shooting tips which haven’t worked to correct the spotty tracking. I just got my first evaluation results that state I’m ‘high risk’. Huh?!?! It doesn’t track most of my trips & on the ones it has I’ve only gotten a couple of ‘hard braking’ remarks amongst all the other positive remarks. Esurance has always provided stellar customer service in my experience in the last 6+ years I’ve been w/them, but this app blows! It’s a shame they’re so late to the party on tracking driving habits compared to their competitors, & is hugely disappointing that this crappy app is all they’ve come up with so far.

So the general idea behind these monitors is great, the implementation is not. For example, two nights ago I was driving perfectly safely, within a safe speed limit and on a two lane highway in the left lane, I was gaining on a semi in the right lane with no room for a car to pass safely. I noticed a car flying behind me going at least 100 and realized he was going to try and pass me and probably didn’t notice he had no room. Therefore I had to save the idiots life by slamming on my breaks because otherwise he was 100% smashing into the back of the semi. Instead of that driver suffering for it, I do, because all this monitor does is see my braking very hard to let them not die. This seems to be the case with the majority of my negative trips, people cutting me off and whatnot, and therefore my crazy bill did not go down even though it should have by a large margin due to being an extremely safe driver. Another issue I have is that there should be a way to pause the monitoring while driving for work rather than having to go through later and marking that it was driving for work because I highly doubt they ignore it after any potential negative data is in the system. My bill was crazy due to a lapse in coverage and my driving has been great outside of reacting to poor drivers, so my bill should have gone down at least 50%. I don’t recommend this app, but some of us are forced to use it just to save a little money. I am actually curious how it has a 4.4 rating when all I am seeing is 1 star ratings.

My daughter was riding with me and had forgotten to turn off her DriveSense app. At the end of the trip mine said keep up the great driving, hers said extreme braking. I just reviewed last week’s summary and it said I had five speeding occurrences. Here’s the issue, I use cruise control so as to maintain my speed and while on cruise control, my vehicle is set up to stay two car lengths away from driver in front of me. When I called to dispute this, was told there was nothing that could be done and that others were not having this issue with the app, and that I would lose discounts for deleting the app. My other daughter was logged as speeding for zero seconds. So, yes, there is definitely issues with this app. While making a complaint, I was told to check for updates to the app because sometimes if there are updates on the app and you haven’t yet updated, it will cause the app to act wonky. Well, there are no pending updates available for the DriveSense app. I was originally excited about the app because I am confident about my driving, now I’m just angry!I just called back and was told different phones track differently and that the Esurance employee was going less than 80 and the app showed him as going faster than 80. Esurance employee did send in complaint. Also told me that we all know that devices are not accurate 100% of the time and since DriveSense is new that they are still working on it.

I’ve always had issues with this app ! At first I figured I was trippin, but then when the app started to say I was breaking too hard in traffic or one day it was RAINING and while in traffic it indicated to EASE UP FROM THE BREAKS ! I called in and I was told no issues were reported and they told me they didn’t see anything wrong. I called in again cause it kept telling me I was consistently speeding. They informed me that if I go past 80 it’s considered speeding. I was on cruise control on my trip set to 65 how could that be considered consistently speeding? The last time I called in, I was having trouble understanding this app not wanting to give me good credit when it was due ! It only applauded the “so called bad” events (that’s never occurred) They told me to check for updates, I work for a phone company I help fix phones (systems) Don’t you think I did that already ? Duhhh come again. They told me the app then goes off my device motion so if my phone is in my purse or in my phone holder in the car it may cause confusion. So I needed to keep my phone in a firm secured place where my device does not move at all in order for an accurate response. I thought that would work and ran with it but I got tired of all the glitches that weren’t being fixed I deleted the app. It’s pointless.