I downloaded this app with great expectations. After set when I opened theapp it would shut down about 5 seconds later. I could not get it to stay open. I have off loaded the app several times, reloadedIt but it will not stay open. I could not find a contact link to discuss this problem with the app developer but found none. If I can find information how to make the app work I will write a more favourable evaluation (as long as the app works properly.Yesterday I gave this app 1 star. Today I give it 5 stars because all of the problems above were resolved. Now the app stays open, connect seamlessly with MyChart and works perfectly. Thank you for responding so quickly to my concerns.

Also nice to be able to communicate with health professionals via email. Beware, if you ask too detailed a question, you/your insurance could be charged. This makes sense of course, you are taking up their time, but we don’t always think about that when sending an email. Still, it’s nice to have the ability for quick correspondence and this app allows for it.

Supremely disappointed with this app, which if optimized for the user experience, offers so much potential. This morning there is a message showing for me, but when I click the icon it says this feature is not available.Then I tried to schedule a mammogram, for which I am overdue. This feature was only available at a few limited places outside of my city (Seattle). Really? Why is this common screening visit impossible to self-schedule?Next I tried to schedule with the dermatologist I've seen before. Nope. The only option for scheduling is with my primary care doc (the person who has referred me to the dermatologist).In short, the app is extremely limited. And Swedish phone scheduling is only open M-F 8am to 5pm, with zero options for after hours or Saturday scheduling.People like me want to make our own appointments, and it shouldn't be this hard. Hopefully this will give the developers some ideas for how to improve the app.

This app is great when it functions efficiently. For the last few months it is slow and especially when using mychart messaging. It is so frustrating when trying to communicate needed info with my medical care team who often busy and this tool makes it possible. What's happening is this: Just when ready to send off a message and while writing a message, it will just freeze up. Sometimes it will stall and switch over to another screen or to the dashboard and I end up losing the message I was working on. I sent a message though the mychart customer service regarding this and no reply from them.This is not a new problem and has been going on for many months. It would be great to have a place in the app where messages that are incomplete magically get saved somewhere and can be retrieved in these instances. In spite all that, I must say that I do love the convenience and I've had good experiences with it. I do love the way the layout is and how easy it is to navigate throughout the app when there are no interruptions. Thank you for your review of this feedback.Joanna